CXG

CXG is a customer experience consultancy firm that provides research, measurement, training, coaching, and consulting services.

101-250 employees
Founded 2006
Corporate Training
Private Company

Remote Work Available

This company offers remote work opportunities.

Open Positions6

Vietnam. Philippines. Malaysia. Indonesia. Taiwan. JapanFull-TimeCustomer Experience AgencyPosted
  • Own the Japan growth strategy for Evaluator acquisition, aligned with profile needs and country targets.
  • Localize global playbooks for Japanese platforms, culture, and applicable guidelines, in collaboration with relevant stakeholders.
  • Identify, prioritize, and test new channels (campus programs, communities, influencers, niche platforms).
  • Design and run multi-channel acquisition campaigns (online, offline, social, partnerships).
  • Lead social recruiting on LINE, Instagram, TikTok and other relevant local platforms.
  • Build and manage university, travel, and auto community programs to source qualified Evaluators.
  • Implement direct recruitment campaigns and processes with full autonomy to design and execute strategies.
  • Own performance and budget across channels, optimizing for volume, quality, and cost per qualified lead.
  • Own the acquisition funnel from first touch to qualified Evaluator.
  • Diagnose drop-offs in the funnel and partner with Operations and Growth & Engagement teams to adjust targeting, messaging, and incentives.
  • Run structured A/B tests (audiences, creatives, offers, sequencing, timing) to improve sign-up and qualification rates.
  • Build and maintain clear, simple processes so the funnel can be scaled.
  • Define, track, and report on core acquisition KPIs.
  • Maintain dashboards and campaign reports; turn data into concrete next steps.
  • Use CRM/marketing tools (Clay, HubSpot, etc.) to structure outreach lists, automations, and follow-ups.
  • Build repeatable playbooks and documentation so Japan can scale beyond a single operator.
  • Partner closely with the Operations team to ensure a smooth handover from qualified Evaluator to first mission.
  • Share funnel insights with Operations (profile quality, channel differences, expectations) to help them optimize activation.
  • Develop and execute targeted communication to nurture potential Evaluators through qualification (email, messaging, content).
  • Write clear, concise marketing and recruiting materials in English and Japanese.
  • Take ownership of projects end-to-end, managing multiple initiatives and stakeholders at once.
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About CXG

CXG pioneers exceptional customer experiences for the world's most iconic premium and luxury brands. Since 2006, CXG has expanded to 12 offices across four continents, operating in 70 countries and serving over 200 luxury clients. They offer a comprehensive framework, integrating customer insights, consulting, measurement, and training to help brands meet and exceed discerning clientele expectations. Your work here directly shapes how leading fashion houses, high-end jewelers, and luxury automotive brands connect with their customers.

How We Work

CXG operates as a truly global, multicultural company, embracing diversity as a core strength that fuels innovation. They foster an inclusive environment where every voice and idea is valued and considered. Collaboration happens across 85+ countries, and remote working has always been integral to their communication channels. This allows for international mobility, where team members can explore opportunities across their extensive network.

Why Join Us

  • Influence brand strategies for leading luxury clients, making a tangible impact on global customer experiences.
  • Join a diverse, global team spanning 85+ countries, fostering a rich multicultural work environment.
  • Benefit from a strong remote work culture with continuous investment in technologies for seamless virtual collaboration.
  • Access opportunities for international mobility and professional growth within CXG's expansive network.

Benefits & Perks

  • Work From Home (for eligible roles)
  • Flexible working hours
  • Paid training opportunities for professional development

Tech Stack

serverwidgetsmobile

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