CX Trainer - Freelance (Thailand)
Company:CXG
Location:Thailand
Languages:Thai, English
Seniority level:Senior, Minimum 5+ years
Experience:Minimum 5+ years
Skills:
Customer serviceCoachingExcellent communication skillsFluency in EnglishTraining
Requirements:
Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred). Minimum of 5+ years’ experience related to service excellence, CX, and training. Experience in classroom trainings, workshops, and on-field coaching. Capability in conducting learning activities using interactive methods. Excellent communication skills in Thai and English. Ability to develop training material and activities is a plus.
Responsibilities:
You will work closely with team members to meet project requirements, deadlines, and schedules. Understand client learning needs to deliver impactful training. Liaise with Project Manager to determine training objectives and schedules. Design effective training programs and content. Deliver training sessions in class and online, creating a dynamic environment. Inspire participants using varied methodologies such as discussion, demonstration, and games. Coach participants on the floor or online.
