CX Trainer - Freelance (Thailand)

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Requirements:

• Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred).
• Minimum of 5+ years’ experience related to service excellence, CX, and training.
• Experience in classroom trainings, workshops, and on-field coaching.
• Capability in conducting learning activities using interactive methods.
• Excellent communication skills in Thai and English.
• Ability to develop training material and activities is a plus.

Responsibilities:

• You will work closely with team members to meet project requirements, deadlines, and schedules.
• Understand client learning needs to deliver impactful training.
• Liaise with Project Manager to determine training objectives and schedules.
• Design effective training programs and content.
• Deliver training sessions in class and online, creating a dynamic environment.
• Inspire participants using varied methodologies such as discussion, demonstration, and games.
• Coach participants on the floor or online.