- Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation.
- Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes.
- Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations.
- Analyze system and team performance data to provide operational insights and improve productivity.
- Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.
SalesforceRESTful APIsDocumentation+3 more