- Manage the full lifecycle of high-risk cases, from handover after initial risk assessment through escalation, support, fitness-for-work assessment and case closure.
- Monitor care requests, assign cases to approved clinicians, and coordinate therapy scheduling, documentation and follow-up.
- Align support plans with client contacts and treating clinicians, oversee implementation, track progress and coordinate plan adjustments.
- Review and sign off risk assessments, confirm risk tiering, set monitoring requirements and make clinical decisions required by the pathway.
- Co-develop and maintain clinical protocols, risk frameworks and SOPs for client on-site teams.
- Initiate and coordinate fitness-for-work assessments, communicate outcomes and develop reintegration plans with client contacts.
- Serve as the named clinical contact for client chaplaincy, medical and health and safety leads on individual cases.
- Produce case trackers and monthly clinical reports, present clinical insights and recommendations, and design and deliver clinical training.
Stakeholder management