Benefits Operations Specialist
New
R
Remote - Referral BoardHR Tech
Remote-EMEAFull-TimeMiddle
Salary35,250 - 79,300 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceDocumentationZendeskNotion
Requirements
- Experience in HR Operations Employee Benefits
- Experience in delivering PEO services is a plus
- Excellent customer service skills
- Strong organizational and time management skills
- Strong verbal, written, and interpersonal skills
- Proficiency in interacting with stakeholders at all levels
- Ability to work in a fast-paced, multi-tasking environment
- Experience with various tech tools
- Fluent in written and spoken English
Responsibilities
- Provide support to Employees and Clients regarding benefits plans, pricing, coverage, and claims
- Manage benefits enrollment and unenrollment processes
- Handle benefits invoicing and billing administration
- Utilize benefits platforms including the Remote platform and various vendor portals
- Process and solve tickets and escalations via Zendesk and email
- Maintain accurate records through data entry and management
- Define and execute Standard Operating Procedures
- Maintain operations process documentation in Notion
- Identify and implement automation opportunities to streamline processes
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