- Manage customer-related programs and operational workflows from onboarding through ongoing support and retention.
- Coordinate cross-functional work involving Sales, Accounting, Software, integrations, licensing, and other internal stakeholders.
- Keep priorities, dependencies, blockers, owners, and next steps clear across multiple initiatives.
- Take operational issues from initial identification through resolution, ensuring nothing gets lost between teams.
- Build, document, and improve processes that make customer and internal operations more effective.
- Identify gaps and recurring problems and coordinate the appropriate people to address them.
- Use customer feedback and operational information to identify opportunities for improvement.
- Provide clear updates on progress, risks, outstanding items, and results.
Project ManagementOperations ManagementCross-functional collaboration+1 more