Product Support Specialist (German-speaking)
New
S
SecfixSaaS Compliance Automation
Remote-Europe (+/- 2hrs from Germany GMT+1), +/- 2 hours of Germany (GMT+1)Full-TimeMiddle
SalaryIndustry-competitive local salaries. We pay local rates that are at or above the market.
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Job Details
- Languages
- German (C1 or C2), English
- Experience
- 1-4 years
- Required Skills
- SQLQARESTful APIsTechnical supportZendesk
Requirements
- 1-4 years of experience in technical support or similar roles in a B2B SaaS company.
- C1 or C2 German language proficiency.
- Exceptional written and verbal communication skills in English.
- Proficiency with cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
- Experience using support tools like Zendesk or Intercom.
- Ability to extract information and analyze data using SQL.
- Familiarity with API concepts.
- Capable of collaborating with engineering to escalate technical issues.
- Proactive, fast learner, and comfortable in a startup environment.
Responsibilities
- Serve as the first point of contact for product-related inquiries via chat with empathy and efficiency.
- Document bug reports, review logs, and identify recurring issues for Product Engineering.
- Perform pre-release QA checks to maintain product knowledge.
- Own and update the knowledge base and help center articles.
- Create content and communicate feature releases to users.
- Continuously refine support processes to improve efficiency.
- Serve as the technical product expert and train Customer Success Managers.
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