- Own front-line support in specific time zone hours.
- Respond to customer tickets with clarity and care, handling the ones you can resolve directly.
- Triage and debug customer issues.
- Investigate issues using Relay's backend logs, transaction records, and block explorers.
- Escalate technical issues to engineering with sufficient context.
- Turn recurring customer issues into process improvements, internal documentation, and feedback for product teams.
- Contribute to long-term projects like automation and self-serve tooling.
DocumentationTroubleshootingProcess improvement+1 more