- Maintain strong business relationships and regular, strategic touchpoints with your book of business
- Guide customers through onboarding and adoption with a consultative lens, including workflow design
- Own premium onboarding cases, leading training sessions to drive value within the first 90 days
- Drive product adoption and usage through proactive engagement and tailored Success Plans
- Identify and mitigate churn risk by uncovering usage blockers and developing customer-centric solutions
- Analyze account metrics to create success benchmarks and conduct business reviews
- Own customer escalations, working cross-functionally to drive resolution
- Partner with Account Managers to align on renewal strategy and expansion opportunities
Data AnalysisSalesforceAccount Management+2 more