Apply📍 United States
🧭 Full-Time
💸 84900.0 - 124800.0 USD per year
🔍 Financial Technology
- 5+ years of experience in workforce management, volume forecasting, and headcount planning, in a fast-paced, high-growth environment (e.g., technology, customer support, operations)
- Expertise in WFM software and tools such as Calabrio (preferred), NICE and/or Verint
- Proficiency in Excel (advanced formulas, pivot tables and data analysis)
- Proven track record of creating and managing sophisticated forecasting models that drive business outcomes
- Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication
- Excellent analytical skills with the ability to synthesize data, identify trends, and translate insights into actionable strategies
- Develop advanced, data-driven volume and headcount forecasts
- Design and implement sophisticated forecasting models
- Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements
- Analyze large datasets, identify patterns and trends, and communicate key insights to stakeholders
- Work closely with operations, human resources, finance, and other departments to align forecasting models with company goals and initiatives
- Regularly evaluate the accuracy of forecasts and implement adjustments or enhancements to improve the quality of future predictions
- Assist with short-term and long-term capacity planning efforts by translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimizing resource utilization
SQLBusiness IntelligenceData AnalysisTableauResource PlanningData visualizationFinancial analysisData modeling
Posted 27 days ago
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