Client Operations Analyst
S
Smart Apartment DataOperations / Software
Quezon, Metro Manila, Philippines. Cebu, Central Visayas, Philippines. Davao City, Davao Region, Philippines, US Central Time hoursFull-TimeMiddle
Salary40,000 - 45,000 PHP per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Data AnalysisQuality AssuranceProcess improvement
Requirements
- 2+ years in a thinking-heavy role involving investigation, analysis, auditing, or improvement
- Demonstrated experience with root-cause analysis, trend/KPI analysis, QA, or process improvement
- Strong spoken and written English
- Structured problem-solving skills
- Comfortable working through ambiguity
- Ability to learn a software platform deeply
- Based in the Philippines
- Available to work US Central Time hours
Responsibilities
- Investigate operational problems: ask why something happened, what’s missing, what to look at first
- Analyze trends, metrics, and patterns — and turn them into clear recommendations
- Own and improve documentation, SOPs, and processes
- Support and onboard clients on our software platform
- Coordinate across internal teams to resolve escalations
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