Content Operations QA Analyst
New
C
cargo.oneLogistics AI
Remote (EMEA)Full-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisMicrosoft ExcelData entryQuality AssuranceGoogle SheetsZendesk
Requirements
- Exceptional attention to detail.
- Fluent written and spoken English.
- Strong Excel and Google Sheets skills.
- Ability to work independently and own cases.
- Comfort working in high-volume, structured workflows.
- Bonus: Experience in ocean or air freight, logistics or shipping.
- Bonus: Hands-on experience using AI tools.
- Bonus: Comfort with ticketing platforms like Zendesk and documentation tools.
Responsibilities
- Quality-check the ocean freight contracts, rates and surcharges that our partners and AI populate, cross-checking every entry against the source rate sheets and tariffs.
- Build deep knowledge of ocean rates and surcharges, so you can immediately spot when something looks wrong.
- Catch and correct errors before they reach our customers, keeping our data accurate and trustworthy.
- Communicate clearly with our vendor partners when something needs fixing, and close the loop so the same mistake doesn't recur.
- Spot recurring error patterns and help improve our QA checks, guides and documentation.
- Use AI tools to make the QA process faster and sharper, and ideally help build them.
- Maintain structured, high-quality master data across the ocean content set.
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