- Helpdesk administration — Provide technical support to staff, resolving IT issues promptly and efficiently to ensure smooth day-to-day operations.
- Infrastructure maintenance — Maintain our IT infrastructure in a fully macOS environment, ensuring the stability and reliability of our systems.
- Security — Implement and maintain security measures to protect organizational data and systems, including device management and cloud security, to safeguard our digital assets.
- Device management — Manage organization-owned Mac laptops, enforce MDM policies, and oversee mobile device management to ensure all devices are secure and functioning properly.
- Tech enablement — Identify and implement productivity-enhancing technologies to support organizational efficiency while maintaining security standards.
- Vendor coordination — Work with external vendors and consultants to manage projects and ensure the delivery of high-quality IT services and solutions.
- Documentation — Maintain accurate records of IT systems, configurations, and procedures to support efficient operations and continuity.
- Security tooling/incident response — Take a security tool from evaluation > purchase > implementation > documentation > steady-state.
- Business app building and workflow migration — Gather requirements from non-technical teams, design a workable data model, implement automations and integrations, and then ship iteratively to support ongoing operations. Help teams identify opportunities to leverage AI tools for efficiency gains within the new workflow.
- End-user services, procurement, and onboarding improvements — Through ticket resolution and onboarding work, proactively identify frictions and opportunities to improve overall throughput and quality.
- Managing infrastructure — Spin up new domains and Google Cloud projects and connect tools securely to enable new workflows and processes.
Problem SolvingDocumentation