Airbnb

👥 5001-10000💰 Secondary Market almost 5 years ago🫂 Last layoff about 2 years agoHospitality Travel Accommodations PropTech Marketplace Mobile Apps Travel📈 Public Company

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Airbnb is an online community marketplace connecting travelers with hosts to book unique accommodations worldwide

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Jobs at this company:

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🔥 Community Policy Manager, Anti-Discrimination

Posted 2 days ago

📍 United States

💸 164000.0 - 205500.0 USD per year

🔧 Requirements

10+ years experience in a Policy, Legal, or Trust and Safety role with specific experience addressing discrimination issues in a complex international setting
Exceptional writing abilities
Ability to explain and simplify complex information to others
A track record of strong leadership and an ability to independently manage a portfolio of challenging issues
Strong cross-functional problem solving capabilities
Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail
Thoughtful business judgment and strategic thinking
An ability to work well under pressure and work independently

💡 Responsibilities

Have broad ownership over our policies affecting Airbnb’s business strategy and operations
Collaborate with cross-functional stakeholders across the business including but not limited to Host and Guest Experience, Operations, Public Policy, Legal, Product, Trust, Anti-discrimination and Equity, Communications, and Business Development
Guide policy operationalization efforts in partnership with cross-functional stakeholders
Foster, build, and maintain relationships with leadership of internal business verticals
Use data, research, and insights to evaluate and revise policies as needed

LeadershipProject ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesMentoringAttention to detailOrganizational skillsPresentation skillsWritten communicationCritical thinkingTeamworkRisk ManagementStakeholder managementStrategic thinkingResearch skills

Posted 2 days ago

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🔥 Staff Software Engineer, Guest & Host - Pricing Guidance Team

Posted 5 days ago

📍 USA

💸 204000.0 - 260000.0 USD per year

🔍 Software Development

🔧 Requirements

10+ years industry experience
You have experience leading teams, setting technical direction, building & launching high-impact user-facing products
You have experience influencing partners such as designers and product managers as well as other engineering teams
You are excited to ideate, prototype new ideas, and influence product direction
You have excellent communication skills and the ability to work well within a team and across engineering teams
You have demonstrated an ability to mentor and grow more junior engineers, set and drive best practices

💡 Responsibilities

Work with product and design partners to explore problem spaces and devise solutions to customer problems
Prototype new ideas and influence the product strategy
Proactively collaborate with other engineering teams to develop an iterative plan to improve our APIs and architecture
Collaborate with other product engineers and partners to develop new host pricing functionality
Create technical and execution strategies for new projects and drive hand-ons implementation of those solutions
Identify areas for improvement and champion the adoption of best practices in product development, engineering architecture, and testing
Perform technical design reviews and code reviews
Mentor and grow more junior engineers.

Backend DevelopmentDockerLeadershipSoftware DevelopmentSQLDesign PatternsJavaCross-functional Team LeadershipAPI testingCommunication SkillsCI/CDProblem SolvingRESTful APIsMentoringMicroservicesTeamworkNodeJSSoftware Engineering

Posted 5 days ago

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🔥 Senior Recruiter, Product India

Posted 6 days ago

💸 2520000.0 - 3600000.0 INR per year

🔧 Requirements

8+ years’ full-cycle recruiting experience, specifically sourcing, engaging, and activating passive candidate pipelines
Must have experience recruiting Engineering, Creative, Marketing, and Product Design skill sets
Prior track record for successfully identifying, qualifying, and closing high performing talent at a global consumer-facing brand
Knowledge with systems and tools that support sourcing, application tracking systems, data management / reporting, and workplace collaboration
Enthusiasm to partner with sourcers, hiring teams, and recruiting coordinators to develop and support an exceptional interview process

💡 Responsibilities

Run full-cycle recruiting processes from initial outreach through offer, for simultaneous, complex searches
Build innovative sourcing and engagement strategies, driving and managing unique candidate pipelines to explore, leverage, and support our commitment to building talented and diverse teams
Establish and maintain meaningful relationships with the broader global recruiting team, and cross-functional internal teams including Talent, Diversity & Belonging, Compensation, and Legal
Champion an exceptional end-to-end candidate experience, striving for timely and impactful communications
Maintain data integrity, proactively share data-centric updates with internal stakeholders and utilize insights to improve recruiting efficiency and influence hiring decisions
Clear communication (written, verbal) with business partners and hiring managers, establishing timelines, milestones, and expected outcomes

Posted 6 days ago

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🔥 Consumer Insights Lead, China

Posted 6 days ago

🔧 Requirements

10+ years of relevant consumer insights experience
Deep experience in China
Expertise in a wide range of both qualitative and quantitative research methods

💡 Responsibilities

Lead consumer insights and be a thought partner for key stakeholders in China
Design, coordinate and execute strategic qualitative and quantitative research projects
Oversee supplier relationships, managing scope, budget and deliverables
Prepares and presents research findings, through both written reports and presentations, in a concise and compelling way to client teams.
Partner cohesively with the broader Insights Leadership Team across business and consumer; avoid silos and seek out ways to add value by synthesizing and collaborating across the teams.

Posted 6 days ago

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🔥 Market Associate, Hotels

Posted 11 days ago

📍 United States

💸 88000.0 - 103000.0 USD per year

🔍 Hospitality/Travel

🔧 Requirements

3+ years of experience in account management and/or partner support
2+ years of hospitality/travel industry experience (preferred)
Self-starter who is resourceful with a get it done attitude
Strong time management and prioritization skills
Strong organizational skills relating to project work with a large volume of inputs and moving parts
Track record of being able to effectively work a book of business (account management)
Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom

💡 Responsibilities

Take actions with hotel partners as needed to drive assigned projects forward
Maintain well organized and detailed tracking mechanisms relating to assigned projects
Call, email, and Zoom with hotel partners to accomplish assigned project needs
Manage relationships with hotel partners within assigned portfolio
Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
Educate partners on how HotelTonight and Airbnb platforms function
Develop strong and long lasting partnerships
Respond to and deliver exceptional service in a timely and efficient manner
Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
Implement strategies to effectively manage and optimize workflows
Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately

Project ManagementProject CoordinationCommunication SkillsCustomer serviceAgile methodologiesRESTful APIsOrganizational skillsTime ManagementMS OfficeAccount ManagementClient relationship managementCross-functional collaborationData entryRelationship managementSales experienceMarket ResearchFinancial analysisCustomer support

Posted 11 days ago

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🔥 Staff Data Engineer: Host Pricing & Settings

Posted 13 days ago

📍 United States

💸 204000.0 - 260000.0 USD per year

🔍 Software Development

🔧 Requirements

9+ years of experience with a BS/Masters or 6+ years with a PhD
Expertise in SQL and proficient in at least one data engineering language, such as Python or Scala
Experience with Superset and Tableau
Expertise in large-scale distributed data processing frameworks like Presto or Spark
Experience with an ETL framework like Airflow
Extensive knowledge of data management concepts, including data modeling, ETL processes, data warehousing, and data governance.
Understanding of data security and privacy principles, as well as regulatory compliance requirements (e.g., GDPR, CCPA).
Strong problem-solving skills and the ability to translate business requirements into technical solutions.
Excellent communication skills, both written and verbal, ability to distill complex ideas for technical and non-technical stakeholders
Strong capability to forge trusted partnerships across working teams

💡 Responsibilities

Design and implement data pipelines by leveraging best-in-class tools and infrastructure to meet critical business and product requirements.
Develop high quality data assets for product and AI/ML use-cases
Collaborate with cross-functional teams to gather requirements, assess data needs, and design efficient solutions that align with business objectives.
Contribute to the development of long-term data strategies and roadmaps and ML infrastructure development within the organization.
Influence the trajectory of data in decision making
Improve trust in our data by championing for data quality across the stack
Identify and actively work upon opportunities for automation and implement data management tools and frameworks to enhance efficiency and productivity.
Mentor and coach team members, providing guidance in data engineering best practices and support to enhance their skills and performance.

LeadershipPythonSQLETLMachine LearningCross-functional Team LeadershipTableauAirflowData engineeringREST APISparkCI/CDProblem SolvingExcellent communication skillsScalaData visualizationData modelingData management

Posted 13 days ago

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🔥 Staff Software Engineer, Location

Posted 20 days ago

📍 United States

💸 204000.0 - 260000.0 USD per year

🔍 Software Development

🔧 Requirements

9+ years of experience in a hands-on software engineering role in backend development.
Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience
Extensive experience working in Java and/or Kotlin
Experience working with a microservice architecture at scale

💡 Responsibilities

Build the next-gen map search experience used by millions of guests.
Collaborate with cross-functional partners such as Product Managers, Experience Designers and other Engineers to design, prototype, and deliver high-quality guest-facing products on Desktop and Moweb.
Identify areas of improvement and drive web best practices, as well as maintain a high quality bar in our codebase.

Backend DevelopmentGraphQLJavaKotlinREST APICommunication SkillsCollaborationMicroservicesSoftware Engineering

Posted 20 days ago

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🔥 Trust Service Delivery Manager

Posted 26 days ago

📍 United States

🧭 Full-Time

💸 154000.0 - 191500.0 USD per year

🔧 Requirements

A minimum of 10 years of progressive experience in a customer service or an operations role
Experience translating big picture goals and strategy into implementable and concrete actions for your teams
Bachelor's degree or equivalent work experience; Master’s degree is a plus
Experience acting as a hiring manager and onboarding/developing talent
Ability to work weekend days and on-call required
Exceptional leadership and team management skills
Incredibly organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
Data driven approach
In-depth understanding of customer service operations
Constantly looking for ways to optimize and improve the status quo & how we work
Excellent communication skills for collaborating with stakeholders and ensuring transparency within the team.
Ability to drive strategic initiatives within the organization
Strong work ethic, proactive, exhibits positivity, professionalism, confidentiality and good judgment
Comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
Cultural competency and a strong commitment to fostering diversity and inclusion within the globally distributed team.

💡 Responsibilities

Participate in the upstream discussion & implementation of the initiatives in the roadmap.
Coordinate and lead key meetings to drive the implementation & success of operational outputs.
Plan allocation of internal resources - in conjunction and consultations with the Work Force Planning team are regional leads.
Be a driver in implementing a strong and efficient performance management culture within our delivery team and partner sites. Lead Internal Team’s monthly agent performance reviews, PIO QBR and Trust Ops WBR (for PIO portion) in partnership with Trust Investigation Managers and Trust Delivery Excellence team.
Lead operations improvement initiatives across the PIO org. These could be initiatives initiated by the Platform Integrity Operations Team or the initiatives in the broader Trust Ops roadmaps that require expertise from Trust Ops Service Delivery. In some areas, the initiatives may require partnering with Partner Management teams alongside other Trust Ops teams.
Coordinate key strategic initiatives within Trust as a representation of our front-line Trust Investigator & partner management teams
Coordinate key strategic initiatives across the PIO team by representing PIO’s voices with cross functional teams.
Act as key delivery POC for other teams within Trust
Act as an expert within PIO service delivery to ensure all expertise of our organization are taken into consideration when tackling global initiatives and projects
Design & Execute in collaboration with Trust Ops leadership the evolution of our internal & partner management team through standardization, upskilling & cross-skilling
Create performance management playbooks, enable improvement of training programs for internal teams, Drive playbook and implementations of on-boarding plans end to end.
Drive communication cadences within internal organizations to ensure company wide and Trust team visions are well translated to trust investigators. Enable everyone in the team to see the connections of their work to Trust Ops priorities via clear and consistent communications and two-way dialogues engagement with leaders. .
Manage necessary renewal of contracts and approval for CW budgets in partnership with the Biz Ops team.
Help establishing career frameworks for our teams in close collaboration with Talent

LeadershipProject ManagementData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementBusiness OperationsResource PlanningStrategic ManagementCommunication SkillsCustomer serviceAgile methodologiesExcellent communication skillsReportingTrainingBudgetingTeam managementStakeholder managementStrategic thinkingProcess improvementFinancial analysisChange ManagementBudget management

Posted 26 days ago

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🔥 Platform Lead, Aircover

Posted 27 days ago

📍 United States

💸 224000.0 - 300000.0 USD per year

🔍 Software Development

🔧 Requirements

15+ years of building platform products in a product management role
Demonstrated track record of product leadership
Understand the needs of your customers, prioritize, continuously building and iterating
Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
Ability to create partnerships both inside and outside of the Product organization and across Airbnb.
Exceptional decision making skills: given limited resources, how do you prioritize across needs?
Exceptional partner/relationship management skills
Thrives in a startup environment: loves dealing with fast pace, changing needs, and limited resources

💡 Responsibilities

Be a key representative for our community of Hosts and Guests, empathize with their needs and strive to create a sense of belonging for our partners within the Airbnb community.
Establish the product vision and strategy for your product area.
Define goals and success with clearly measurable objectives and key results.
Develop product roadmaps and build alignment across product teams, cross-functional partners and leadership team.
Efficiently execute to ship products and deliver impact for our business and users.
Lead cross-functional groups to deliver on the team’s mission.
Communicate concisely and influence outcomes.

LeadershipProject ManagementAgileBusiness AnalysisData AnalysisProduct ManagementSCRUMProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyBusiness OperationsFinancial ManagementProduct AnalyticsREST APICommunication SkillsAnalytical SkillsProblem SolvingMentoringNegotiationOrganizational skillsExcellent communication skillsEmpathyReportingTrainingCross-functional collaborationRelationship managementRisk ManagementTeam managementStakeholder managementProcess improvementCustomer Success

Posted 27 days ago

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🔥 HR Generalist - North America

Posted about 1 month ago

📍 Canada

🔧 Requirements

Deep experience in and knowledge of core HR disciplines, including HR Operations, Compensation, Benefits, Recruiting, Employee Relations, Talent Management, Organization Design and Change Management.
Deep understanding of how business works and how specific business teams and functions interrelate to and drive Airbnb’s one company roadmap and goals.
Solid understanding of regional and national Canadian employment laws and regulations, and understanding of local laws; experience working with client groups in the United States.
Prior experience with OLF certification and participation in regulatory audits is extremely valuable.
Strong experience balancing between the big picture and driving deep into details; enjoys and thrives in working “the whole stack” - no assignment is too big or small.
Proven problem solving experience. Strong at analyzing and understanding core elements of situations and developing options to solve problems effectively with high quality outcomes.
Well developed investigative skills to resolve sensitive employee issues.
Extremely strong ability to perceive, understand, judge and come to a reasonable and logical conclusion in order to enable the best outcome in any given situation.
Use and presentation of data to influence business leaders to make meaningful recommendations with headcount planning, attrition analytics, and employee survey results
Experience influencing, informing and strategizing with managers and leaders. Extremely effective at reading the room to guide business and organizations towards progress.
Extremely strong communication (written, verbal and electronic) and relationship building skills in English and French. Adept at quickly distilling issues and aligning others towards joint goals and outcomes.
Self directed and also extremely effective at collaborating with partners and employees at every level across different teams, functions and regions.
Deep sense of curiosity and enjoys learning how things work and delights in solving thorny problems responsibly and creatively.
Expertise and experience in Canadian employment law and regulations.
Experience using Google Suite to collect, analyze, and visualize HR data.
Experience using Workday is highly preferred.

💡 Responsibilities

Partner with Business Talent teams to support the Employee Experience/People strategy for the defined business team(s).
Serve as a key HR point of contact for business team(s) and activities to which the HR Generalist is aligned, and determine the best course of action to address and resolve people matters.
Gain strong understanding of the business, and business strategies and roadmaps.
Partner with Business Talent teams on function specific projects.
Intake, analyze, identify and execute plans and solutions to effectively address a broad range of employee matters. Collaborate with appropriate EX partners where needed.
Advise and coach people managers and employees on matters that require intervention and functional guidance. Help the workforce gain skills to operate effectively as business grows and scales.
Build awareness among managers and employees of EX self service support. Wherever possible, enable the workforce to effectively resolve inquiries and matters independently.
Partner with EX Centers of Expertise (COEs) to plan, manage and support cyclical programs including (but not limited to) performance management, annual compensation reviews, talent reviews and employee listening. Share content and process feedback with COE teams to ensure continuous improvement.
Partner with key functional teams to ensure a stellar client experience including the Legal team to ensure compliance with employment regulations; Total Rewards in relation to compensation and benefits clarity and guidance; Talent Ops on talent processes/projects.
Detect potential trends and patterns to inform organizational insights and contribute towards proactive planning and issue mitigation.
Understand and track key performance indicators (KPIs) and metrics to manage performance, trends and impact.
Maintain and update all HR data accurately within Workday.
Promote, strengthen and embed Airbnb Core Values and Diversity and Belonging across the organization.
Responsible for compliance initiatives related to employment regulations across Canada, with a particular focus on Quebec, where the largest employee population is based.
Manage all HR administration for the region (Canada) including statutory filings as required
Monitor legislative changes and collaborate with the appropriate stakeholders to update policies and practices accordingly.
Act as the regional HR point of contact for all Canadian functions, offering compliance expertise and generalist support.
Have strong knowledge of government processes and close partnership with the EX Operations team.
Drive and deliver appropriate solutions and outcomes in partnership with key ecosystem partners, including Legal, Finance, Compensation and Benefits, Payroll, Recruiting and Workplace.
Responsible for appropriate response to all Employee Relations cases in the region.

LeadershipProject ManagementSQLData AnalysisPeople ManagementHR ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsProblem SolvingMentoringOrganizational skillsTime ManagementWritten communicationComplianceCoachingRelationship buildingVerbal communicationRisk ManagementChange ManagementEnglish communicationBudget management

Posted about 1 month ago

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