Senior Client Success Manager
New
A
AbsorbHR Tech, EdTech
Remote North AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4–6+ years
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- 4–6+ years of experience in B2B SaaS Customer Success, Account Management, or related field.
- Experience with Enterprise accounts.
- Experience managing Mid-Market and Enterprise accounts with accountability for retention.
- Proficiency in AI tools to drive productivity and customer engagement.
- Proven ability to own onboarding and adoption with a track record of on-time go-lives.
- Strong commercial acumen regarding value realization, renewals, and expansion.
- Experience executing account/adoption plans and co-leading QBRs.
- Working knowledge of software implementation best practices.
- Comfort with employee data, CSV, Excel, and basic HRIS data.
- Strong stakeholder management skills at senior and executive levels.
- Cross-functional documentation and process improvement skills.
Responsibilities
- Understand mentorship software and apply implementation best practices.
- Handle employee data using CSV, Excel, and basic HRIS data.
- Resolve technical challenges involving SSO, Outlook/Gmail, Slack, and Teams.
- Drive product adoption and utilization through the middle of the contract.
- Partner with Account Management in QBRs to show measurable progress.
- Reduce churn, maximize contract value, and generate referrals and SQLs.
- Maintain knowledgeable, timely responses to customer needs.
- Collaborate cross-functionally with Account Management and product teams.
- Support teammates, document best practices, and contribute to the CS function.
- Participate in recruitment, performance reviews, and career planning.
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