- Lead onboarding for new clients, including DSP-specific setup, strategy alignment, and expectation management.
- Build and maintain long-term client relationships that support retention and growth.
- Serve as the primary point of contact for client needs, escalations, and strategic discussions.
- Develop tailored client success strategies based on business goals and data insights.
- Analyze customer data to maximize value, minimize churn, and uncover opportunities.
- Deliver performance reports with insights and recommendations, translating DSP data into client-friendly narratives.
- Identify cross-sell and upsell opportunities across Trivium’s service offerings.
- Coordinate DSP requirements, including creatives, ASIN lists, audiences, and budgets, across internal teams.
- Collaborate with PPC, Creative, Operations, and Data teams on cohesive execution.
- Refine internal processes to improve client experience, reporting cadence, and campaign workflows.
Amazon RDSAccount Management