Brilliant

Brilliant is a branded product and corporate gifting company with a focus on technology, quality, and creativity.

51-100 employees
Founded 2015
Consumer Goods
Private Company

Open Positions4

United StatesFull-TimeLogistics and FulfillmentPosted
  • Monitor the ticket queue to ensure timely resolution and SLA compliance.
  • Triage and resolve escalated client issues including order discrepancies, mis-ships, and delivery exceptions.
  • Coordinate with internal departments like Finance, Sales, and Engineering for non-fulfillment issues.
  • Document root causes and resolution steps for all tickets.
  • Manage ticket volume and redistribute workloads during peak periods.
  • Maintain communication standards and response tone across all client interactions.
  • Provide mentorship and process clarification for the customer support team.
  • Report on daily ticket volume and surface recurring operational trends.
Customer service
Showing 1 of 4 positions

About Brilliant

Brilliant transforms corporate gifting into a strategic advantage, helping companies build loyalty and drive engagement through thoughtful, personalized experiences. You'll join a team that delivers end-to-end service, from product curation and campaign design to global fulfillment, ensuring a delightful experience for both sender and recipient. Brilliant works with a diverse client base, including major players like Airbnb, ZipRecruiter, and Reddit, producing impactful gifts that support marketing, sales, and people experience teams. Their proprietary technology automates gifting, manages inventory, tracks metrics, and integrates with essential third-party systems, streamlining the entire process.

How We Work

Brilliant operates with a focus on collaboration and impact, fostering an environment where diverse teams can thrive. You will find a company that values ownership and encourages team members to see the direct results of their contributions. The engineering team, for example, develops web-based applications and services, deploying code daily to rapidly deliver value to customers. This commitment to continuous improvement extends to how projects are delivered and how technologies evolve to solve complex, data-intensive problems.

Engineering at Brilliant

Brilliant's technology is central to its mission, providing instantaneous access to critical information and tools. As an engineer here, you'll tackle challenges that blend APIs, front-end systems, fulfillment workflows, and automation. The core tech stack currently utilizes Ruby on Rails and React, leveraging AWS services for scalable solutions. You'll contribute to a system that processes thousands of personalized gifting experiences annually, supporting clients across 180+ countries. The team deploys code daily, emphasizing a hands-on approach to improving processes and evolving technologies to handle more data-intensive problems.

Why Join Us

  • Drive significant impact by powering automations for thousands of personalized gifting experiences each year.
  • Work with a cutting-edge tech stack that integrates APIs, front-end systems, and complex fulfillment workflows.
  • Collaborate closely with diverse teams across sales, product, success, and fulfillment.
  • Contribute to developing new platform capabilities and workflow possibilities with a global footprint.
  • Join a growing company with a remote-first culture and opportunities for continuous learning.

Benefits & Perks

  • Medical, Dental, & Vision benefits
  • Flexible PTO
  • Paid company holidays
  • Work from home setup stipend for new hires
  • Home-office stipend for remote employees
  • 401(K) with company equity

Tech Stack

mxserver

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