- Understand mentorship software and apply implementation best practices.
- Handle employee data using CSV, Excel, and basic HRIS data.
- Resolve technical challenges involving SSO, Outlook/Gmail, Slack, and Teams.
- Drive product adoption and utilization through the middle of the contract.
- Partner with Account Management in QBRs to show measurable progress.
- Reduce churn, maximize contract value, and generate referrals and SQLs.
- Maintain knowledgeable, timely responses to customer needs.
- Collaborate cross-functionally with Account Management and product teams.
- Support teammates, document best practices, and contribute to the CS function.
- Participate in recruitment, performance reviews, and career planning.
Account ManagementStakeholder managementCustomer Success