Senior Technical Account Manager
New
C
CriblIT Infrastructure
Remote - GermanyFull-TimeSenior
Salary70,600 - 100,000 EUR per year
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Job Details
- Experience
- Minimum of 5 years in a related function
- Required Skills
- Data engineeringCustomer Success
Requirements
- Minimum 5 years in related function with direct customer advocacy and engagement experience in post-sales
- Deep understanding of Observability, Logs, Metrics, IT Operations, and Security
- Experience managing data pipelines through the entire data lifecycle
- Proven track record working with large complex enterprises
- Strong communication and relationship management skills
- Ability to drive continuous product value by developing new use-cases
- Strong technical and problem-solving skills
- Ability to travel as needed (up to 25%)
- Must live in Germany
Responsibilities
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs
- Drive adoption and expansion of existing use cases and advise/develop additional use cases
- Manage customer initiatives, troubleshooting efforts, and certification progress
- Work cross-functionally with sales, marketing, product, and engineering teams
- Inspire, mentor, and coach team members
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