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Veta Virtual

Welcome to Veta Virtual!At Veta Virtual, we're transforming how businesses engage with their customers. Based in Toronto, we're a rapidly growing start-up looking for friendly, amazing and upbeat team members like you.Who We AreWe specialize in Customer Experience and Virtual Assistance services, helping businesses across Canada and the US thrive. This is not a call center, we're way beyond that. Our clients span multiple industries, including law firms, professional services, accounting and tax offices, non-profits, construction, and marketing agencies.What We DoWe ensure no call goes unanswered and no message is unreturned. By offering customizable receptionist and assistant services, we free up time and boost revenue for our clients.Our MissionTo delight, surprise, and empower businesses of all sizes and their customers, ensuring they walk away ridiculously happy.Our Core ValuesExecution Excellence: Coordination, meticulous planning, and effective communication drive our success.Growth Mindset: We value open-mindedness, self-awareness, and continuous learning.Fearless Integrity: Courage, transparency, and stepping outside our comfort zones define us.Compassionate Connection: Emotional intelligence, clear communication, and understanding build our culture.Reliability and Trust: Trustworthiness and reliability are key to our collective achievement.Why Join Us?Join Veta Virtual for a fun, engaging, and dynamic environment where you can learn, grow, and make a difference. Apply now and be part of a team that values excellence, growth, integrity, compassion, and trust. Let's create something amazing together!

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Jobs at this company:

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🔥 Operations Assistant | E-Commerce
Posted 2024-11-21

🧭 Full-Time

💸 1200 - 1500 USD per month

🔍 E-commerce

  • 3+ years of experience in virtual/operations assistance, customer service, or e-commerce support.
  • Proficiency in QuickBooks Online and online marketplaces.
  • Excellent email etiquette and relationship-building skills.
  • Strong attention to detail, particularly with numbers and orders.
  • Ability to handle sensitive financial information with integrity.

  • Process orders and coordinate with warehouses.
  • Communicate with wholesale clients and retail outlets.
  • Handle invoices via QuickBooks Online.
  • Engage with the Faire Marketplace and respond to inquiries.
  • Identify upselling opportunities to enhance customer loyalty.
Posted 2024-11-21
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🔥 Intake Specialist | Mental Health Clinic
Posted 2024-11-21

🧭 Full-Time

💸 1000 - 1200 USD per month

🔍 Mental health services

  • Bachelor’s degree in Psychology, Social Work, or related field (preferred).
  • 2+ years in a client services role, ideally with intake or customer-facing responsibilities.
  • Strong organizational skills with high attention to detail.
  • Proficiency in EHR systems and Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively with a team.
  • Empathy and interpersonal skills for handling sensitive information.
  • Experience in the healthcare, mental health field is a plus but not a must.

  • Welcome clients via phone and provide service information.
  • Conduct screenings for essential client information, including demographics and medical history.
  • Maintain accurate client records and ensure HIPAA compliance.
  • Schedule initial appointments with clinicians and facilitate client transitions into care.
  • Keep electronic health records organized and up-to-date.
  • Conduct follow-ups and manage inquiries related to potential clients.
Posted 2024-11-21
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🔥 Virtual Assistant
Posted 2024-11-19

🧭 Full-Time

💸 1200 - 1500 USD per month

🔍 E-commerce

  • 3+ years in a relevant role such as virtual assistance, customer service, or e-commerce support.
  • Proficiency in QuickBooks Online, online marketplaces, and navigating digital tools.
  • Excellent email etiquette and relationship-building skills with a fun, kind, and professional tone.
  • Strong focus on accuracy, especially with numbers and order details.
  • Ability to handle sensitive financial information with integrity.

  • Process orders, coordinate with warehouses, confirm with vendors, and ensure timely dispatch and delivery.
  • Communicate professionally with wholesale clients and retail outlets via email, providing timely updates and building trust.
  • Handle invoices through QuickBooks Online and ensure accurate record-keeping for all transactions.
  • Engage with the Faire Marketplace, respond to customer inquiries, and participate in monthly marketing meetings.
  • Proactively identify subtle ways to promote the brand and enhance customer loyalty.
Posted 2024-11-19
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🔥 Intake Specialist
Posted 2024-11-16

🧭 Full-Time

💸 1000 - 1200 USD per month

🔍 Healthcare

  • Bachelor’s degree in Psychology, Social Work, or related field (preferred)
  • 2+ years in a client services role with intake or customer-facing responsibilities
  • Strong organizational skills with high attention to detail
  • Proficiency in EHR systems and Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Ability to work independently and collaboratively with a team
  • Empathy and interpersonal skills to handle sensitive information with care
  • Experience in the healthcare or mental health field is a plus but not a must

  • Welcome clients via phone and provide service information.
  • Conduct screenings to gather essential client information.
  • Maintain accurate client records and ensure HIPAA compliance.
  • Schedule initial appointments and coordinate with clinicians.
  • Keep electronic health records organized and manage follow-ups.
Posted 2024-11-16
Apply
Apply
🔥 Customer Service Supervisor
Posted 2024-10-23

🧭 Full-Time

💸 1400 - 1600 USD per month

🔍 Customer service

  • 2+ years of experience as a Supervisor in Customer Service and proven record of leadership and mentoring skills.
  • Strong communication and interpersonal abilities, focusing on empathetic leadership.
  • A deep understanding of customer service best practices and a commitment to continuous improvement.
  • Proficiency with performance management tools and CRM software.
  • The ability to analyze data and implement strategies for individual and team success.

  • Lead a team of Customer Service Agents, providing coaching, guidance, and performance feedback.
  • Monitor call quality and ensure strict adherence to company standards and client protocols.
  • Address escalated customer issues, ensuring timely and satisfactory resolutions.
  • Conduct daily check-ins with your team, setting clear goals and addressing any challenges.
  • Drive continuous improvement initiatives to enhance service quality and team performance.
  • Collaborate with other departments to ensure a seamless client experience.
  • Facilitate regular team meetings to review performance and identify areas for improvement.

Mentoring

Posted 2024-10-23
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