FreedomCare

FreedomCare is a company focused on innovative marketing solutions, currently seeking to expand its team with remote positions for a Lead Generation Marketing Manager and Senior Marketing Manager.

Related companies:

🏢 Florida Medical Clinic

🏢 Myriad360

🏢 HubSpot

Jobs at this company:

Apply

🔥 Team Lead of Care (CT / Remote)

Posted 2024-11-21

📍 Connecticut, NY State

💸 23 - 27 USD per hour

🔍 Healthcare

Experience managing/supervisory employees.
Exceptional experience leading, mentoring and developing employees.
Experience with performance management.
3+ years customer service experience; ability to provide a seamless customer service experience including interacting with customers, answering inquiries, and handling complaints.
Experience with data input, case review and building rapport.
Ability to motivate team to meet or exceed case management targets.
Computer proficiency and ability to leverage technology to solve customer issues.
Excellent communication and organization skills.
Must have poise and patience when dealing with customers.
Bilingual in English and Spanish, or other languages desired.

Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues.
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback.
Monitor daily workflows to ensure team members meet performance goals and compliance guidelines.
Support process improvement by identifying system or workflow areas of opportunity.
Assist management with interview processes for new candidates and new team member training.

LeadershipPeople ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingCoaching

Posted 2024-11-21

Apply

🔥 Supervisor Of Contact Center- Care (CT / Remote)

Posted 2024-11-21

📍 Connecticut, NY State

💸 23 - 26 USD per hour

🔍 Healthcare

Experience managing/supervisory employees.
Exceptional experience leading, mentoring, and developing their employees.
Experience with performance management.
3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
Experience with data input, case review and building rapport and confidence with team.
Ability to motivate team to meet and/or exceed case management targets or metrics.
Computer proficiency required; ability to leverage technology to identify, research and solve customer issues.
Excellent communication and organization skills.
Must have poise and patience when dealing with customers.
Bilingual in English and Spanish, or other languages desired.

Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues.
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback.
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures, and remain within compliance guidelines.
Support process improvement by identifying system or workflow areas of opportunity.
Assist the management team with the interview processes for new candidates and new team member training.

LeadershipPeople ManagementCross-functional Team LeadershipCommunication SkillsCollaborationProblem SolvingCustomer serviceMentoringOrganizational skillsWritten communicationCoaching

Posted 2024-11-21

Apply

🔥 Supervisor of Call Center (CT / Remote)

Posted 2024-11-21

📍 Connecticut, NY

💸 16 - 20 USD per hour

🔍 Healthcare

Experience managing or supervising employees.
Exceptional experience leading, mentoring, and developing employees.
Performance management experience.
3+ years of customer service experience, handling inquiries, and complaints.
Data input and case review skills.
Ability to motivate teams to meet case management targets.
Computer proficiency to identify and solve customer issues.
Excellent communication and organization skills.
Must possess poise and patience when dealing with customers.
Bilingual in English and Spanish or other languages desired.

Direct point-of-contact for team member inquiries or concerns.
Respond to and resolve escalated or complex issues.
Manage the performance of team members through active motivation and effective feedback.
Monitor daily workflows to ensure performance goals and compliance.
Support process improvement by identifying workflow opportunities.
Assist management with interviews and team training.

LeadershipPeople ManagementCommunication SkillsCollaborationProblem SolvingCustomer serviceMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingCoaching

Posted 2024-11-21

Apply

🔥 Intake Specialist (Douglasville, GA / Hybrid)

Posted 2024-11-21

📍 Georgia, USA

💸 16 - 20 USD per hour

🔍 Healthcare

Experience in high-volume inbound and outbound call environments.
Motivated to help patients/caregivers with the drive to exceed case targets.
Must exhibit poise and patience when interacting with clients.
Excellent written and verbal communication skills for issue resolution over the telephone.
Required computer proficiency, strong typing skills, and the ability to leverage technology for problem-solving.
Keen attention to detail, metrics-driven, and excellent time management skills.
High empathy and collaborative team player mentality.
Flexibility and readiness for evolving responsibilities.

Ensure a seamless, complete, and effective enrollment process for prospective clients into the SFC program.
Be the initial point-of-contact for calls from prospective clients, caregivers, or pending enrollees.
Manage a high open caseload until the enrollment process is complete.
Provide exceptional customer service and a positive experience for potential patients and caregivers.
Communicate regularly with various Case Management agencies regarding patient authorizations.
Use multiple systems and portals to determine eligibility and obtain authorization.
Achieve monthly new enrollee goals and maintain all necessary data input and documentation.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21

Apply

🔥 Call Center Supervisor of Care (CT / Remote)

Posted 2024-11-21

📍 Connecticut

💸 23 - 26 USD per hour

🔍 Healthcare

Experience managing/supervisory employees.
Exceptional experience leading, mentoring and developing their employees.
Experience with performance management.
3+ years customer service experience; ability to provide a seamless customer service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
Experience with data input, case review and building rapport and confidence with team.
Ability to motivate team to meet and/or exceed case management targets or metrics.
Computer proficiency required; ability to leverage technology to identify, research and solve customer issues.
Excellent communication and organization skills.
Must have poise and patience when dealing with customers.
Bilingual in English and Spanish, or other languages desired.

Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues.
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback.
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines.
Support process improvement by identifying system or workflow areas of opportunity.
Assist the management team with the interview processes for new candidates and new team member training.

LeadershipPeople ManagementCommunication SkillsAnalytical SkillsCollaborationCustomer serviceMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationCoaching

Posted 2024-11-21

Apply

🔥 Intake Specialist (CT / Remote)

Posted 2024-11-19

📍 Connecticut, USA

💸 18 - 23 USD per hour

🔍 Healthcare

Experience in high-volume inbound and outbound call environment.
Bilingual in Spanish.
Motivated to help patients/caregivers with the drive to exceed open case targets and metrics.
Must have poise and patience when dealing with clients.
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone.
Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues.
Keen attention detail, metrics driven, excellent time management skills.
High empathy and collaborative team player.
Flexibility and openness as the role and responsibilities may change and/or evolve as the company grows.

Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program.
Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees.
Manage a high open caseload until the enrollment process is complete.
Consistently meet monthly completed Start of Care (SOC) goals.
Provide exceptional customer service and positive experience for potential patients/caregivers.
Communicate regularly with various Case Management agencies regarding patient authorizations.
Navigate multiple systems and portals to determine eligibility and obtain authorization.
Maintain data input, scheduling, document uploading, and initiate patient enrollment confirmation or rejection communications.

Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-19

Apply

🔥 Lead Generation Call Center Specialist I (Remote)

Posted 2024-11-16

📍 Connecticut, USA

💸 18 - 23 USD per hour

🔍 Healthcare

1+ year of proven sales experience is required.
Ability to travel to the West Hartford, CT office at least 2 to 3 times per quarter.
Must possess multitasking capabilities, with effective time management and prioritization skills.
Familiarity with CRM systems and practices is necessary.
Strong phone and verbal communication skills along with active listening are essential.
A customer-focused approach with adaptability to different personality types.
Genuine care for customers' interests.
Optimistic and upbeat personality.
Self-motivating, independent, and an entrepreneurial spirit.
Focused, persistent, analytical, and empathetic.
Data-driven and goal-oriented.

Engage potential patients and caregivers seeking information about Structured Family Caregiving (SFC) and FreedomCare.
Nurture interested individuals into signing up with FreedomCare.
Collect and validate necessary information for patient sign-up.
Build sustainable relationships with customers by going the extra mile.
Enhance the customer experience when opportunities arise.
Manage a high volume of inbound and outbound calls in a timely manner.
Achieve personal and team qualitative and quantitative targets.

Business DevelopmentBusiness developmentGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-16

Apply

🔥 Launch Specialist (Remote)

Posted 2024-11-16

💸 23 - 26 USD per hour

🔍 Healthcare

A minimum of 2+ years in a consumer-facing position handling high call volumes.
Experience identifying process enhancements and improvements.
Strong understanding of compliance with healthcare regulations and privacy laws (such as HIPAA).
Ability to take initiative and a proactive attitude towards optimization, innovation, and efficiency.
Strong critical thinking and problem-solving skills.
Proven track record of quickly building relationships with stakeholders.
Strong self-motivation and ability to work independently.

Perform tasks associated with onboarding caregivers and patients independently.
Pilot and refine new processes for engagement and intake in new markets.
Collaborate with the Launch team and other departments to ensure smooth launch processes.
Overcome roadblocks in onboarding caregivers and patients.
Identify and develop relationships with key players in each market to facilitate cases.
Apply compliance and process requirements for each state.

Posted 2024-11-16

Apply

🔥 HomeCare Sales Specialist I (Remote)

Posted 2024-11-16

📍 Connecticut, USA

💸 18 - 23 USD per hour

🔍 Healthcare

1+ year of proven sales experience.
Ability to travel to West Hartford, CT office 2-3 times per quarter.
Ability to multitask, set priorities, and manage time effectively.
Familiarity with CRM systems and practices.
Strong phone and verbal communication skills along with active listening.
Customer-focused with the ability to adapt to different personality types.
Genuine care for customers' interests.
Optimistic and upbeat personality.
Self-motivating with an independent and entrepreneurial spirit.
Focused, persistent, analytical, and empathetic.
Data-driven and goal-oriented.

Engage potential patients and caregivers interested in Structured Family Caregiving and FreedomCare.
Nurture individuals into signing up with FreedomCare.
Collect and validate information needed for sign-up.
Build relationships and improve customer experience.
Manage large volumes of inbound and outbound calls.
Meet personal and team targets for qualitative and quantitative goals.

Business DevelopmentData AnalysisBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-16

Apply

🔥 Enrollment Specialist (CT / Remote)

Posted 2024-11-16

📍 Connecticut

💸 18 - 23 USD per hour

🔍 Healthcare

Experience in high-volume inbound and outbound call environment.
Bilingual in Spanish.
Motivated to help patients/caregivers with a drive to exceed open case targets and metrics.
Must have poise and patience when dealing with clients.
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone.
Computer proficiency required; strong typing skills and ability to leverage technology.
Keen attention to detail, metrics-driven, and possess excellent time management skills.
High empathy and collaborative team player.
Flexibility and openness as the role and responsibilities may change and/or evolve.

Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program.
Be the initial point-of-contact for calls from prospective clients, caregivers, or pending enrollees.
Manage a high open caseload until the enrollment process is complete.
Provide exceptional customer service and a positive experience for potential patients/caregivers.
Regularly communicate with various Case Management agencies regarding patient authorizations.
Navigate multiple systems and portals to assess eligibility and obtain authorization.
Maintain data input, scheduling, document uploading, and initiate patient enrollment confirmation or rejection communications.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-16

Apply

Shown 10 out of 21

FreedomCare

Related companies:

Jobs at this company:

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities