Perform caregiver and patient onboarding tasks independently, including case tracking and follow-up.
Document and refine engagement and intake processes in new markets to meet or exceed performance metrics.
Utilize and maintain accurate records in systems such as Salesforce and TalkDesk.
Collaborate with the Launch team and other departments to ensure smooth operational launches.
Identify and build relationships with key market stakeholders to facilitate case progression.
Apply state-specific regulatory and compliance requirements to all intake workflows.
Provide a feedback loop to improve software and internal processes based on launch experiences.
Train incoming staff on standardized processes and best practices.
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About FreedomCare
FreedomCare revolutionizes home care by enabling individuals to choose their own caregivers, often family or friends, and get them paid through Medicaid-funded programs. You'll join a company that bridges family caregiver services with medical care, making a tangible difference in people's lives by allowing them to stay in the comfort of their homes. This unique approach results in a 97% customer satisfaction rate, proving the model works and truly transforms the healthcare experience. FreedomCare supports over 70,000 members and caregivers across multiple states, including New York, Pennsylvania, Missouri, Indiana, Georgia, Connecticut, Colorado, Arizona, Oregon, and Nevada. You will contribute to a mission that empowers patients to live independently and with dignity, ensuring trustworthy care and financial support for their loved ones.
How We Work
FreedomCare fosters a culture where your voice matters and your work has meaning. You'll find a deep sense of camaraderie, whether you work remotely or from one of the offices. The company prides itself on values like being "Here For You," taking ownership, doing the right thing, and maintaining a positive attitude. Team members are energized by the mission and are committed to creating an inclusive environment. FreedomCare offers flexible work options, supporting balanced lives through hybrid and remote roles, with teams across several states.
Why Join Us
Impact lives directly by supporting individuals and families in need of home care.
Grow professionally in a supportive environment with opportunities for advancement.
Work in a mission-driven company that values empathy, innovation, and technology.
Contribute to a rapidly expanding company operating in over 10 states.
Benefits & Perks
Competitive compensation.
Medical, dental, and vision insurance options.
401(k) retirement plan.
Paid sick time (up to 56 hours annually).
Paid family leave (if eligible).
Wellness programs and ongoing learning opportunities.