FreedomCare

👥 11-50 Fitness Health Care💼 Private Company

FreedomCare is a company focused on innovative marketing solutions, currently seeking to expand its team with remote positions for a Lead Generation Marketing Manager and Senior Marketing Manager.

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Jobs at this company:

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🔥 Field Onboarding Specialist I (Prescott, AZ / Hybrid)

Posted 3 days ago

💸 18.0 - 22.0 USD per hour

🔍 Healthcare

🔧 Requirements

1+ years’ experience in field-based role
DCW certification
Excellent written and verbal communication skills
Your own reliable transportation and ability to travel as required
A self-starter personality and the ability to work independently with minimal supervision
Ability and discipline to work remotely as required

💡 Responsibilities

Visit patients and caregivers in their homes
Acquire signatures for necessary documents via a Surface Pro and iPhone
Provide a brief orientation to ensure caregivers and patients are set up for their care plan
Participate in State-wide, semi-weekly meeting with colleagues in Phoenix, AZ

Posted 3 days ago

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🔥 Team Lead of Care (Kansas City, MO / Remote)

Posted 7 days ago

💸 23.0 - 26.0 USD per hour

🔍 Healthcare

🔧 Requirements

Minimum of 1-2 years of leadership experience in managing, coaching and developing employees
Experience with performance management and corrective action
3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
Demonstrated ability to navigate change successfully and adapt quickly
Experience leading team through change using situational coaching skill & emotional intelligence
Proficiency in MS Word, Excel, Outlook and PowerPoint; ability to leverage technology to identify, research and solve customer issues
Strong organizational and problem-solving skills, and the ability to work independently
Effective verbal and communication skills
Healthcare background working with patients and/or caregivers.

💡 Responsibilities

Serve as the direct point-of-contact for team member inquiries and concerns
Guide team members in handling complex customer inquiries, resolving escalations, and ensuring that issues are resolved efficiently and effectively
Navigate across multiple platforms to review data and monitor team performance, ensuring adherence KPIs to reach manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Conduct ongoing performance management throughout the year to include feedback, coaching, and corrective action making recommendations about appropriate performance actions timely and perform annual performance review of team members
Lead, motivate, and support a team of customer service representatives, navigating across multiple platforms to review data ensuring adherence to KPIs, analyzing reports on team performance and metrics, setting performance expectations, assessing performance, and providing ongoing coaching and constructive feedback
Foster open and effective communication, creating a feedback loop within the team and with other departments
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Assist the management team with the interview processes for new candidates and new team member training
Demonstrate ability to analyze and interpret data to tell the performance story of the team member.
Takes on new opportunities and challenges with a high sense of urgency and enthusiasm.
Closely monitor key performance metrics to ensure the success of our operations
Conduct call reviews, evaluations, and observational reviews
When inefficiencies or areas of process improvement are identified, propose creative solutions and present to management for consideration
Ensure that team members are adhering to quality standards, documented processes, policies, and procedures and utilizing the Knowledge Base to ensure consistent operations

Posted 7 days ago

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🔥 HomeCare Sales Specialist I (Phoenix, AZ / Remote / Bilingual / Call Center Environment))

Posted about 1 month ago

📍 Phoenix, AZ, United States

💸 16.0 - 20.0 USD per hour

🔍 Healthcare

🔧 Requirements

1+ year of proven sales experience.
Ability to multitask, set priorities, and manage time effectively.
Familiarity with CRM systems and practices.
Strong phone and verbal communication skills along with active listening.
Customer focus and adaptability to different personality types.
Genuine care for customer interests.
Optimistic and upbeat attitude.
Self-motivating, independent, and possess an entrepreneurial spirit.
Focused and persistent nature.
Analytical and empathetic.
Data-driven and goal-oriented.

💡 Responsibilities

Engage potential patients and caregivers who are looking for more information about the FreedomCare program.
Nurture interested individuals into signing up with FreedomCare.
Collect and validate current information needed to sign up.
Build sustainable relationships and engage customers by going the extra mile.
Seize opportunities to improve the customer experience.
Manage large amounts of inbound and outbound calls in a timely manner.
Meet personal/team qualitative and quantitative targets.

Customer serviceRelationship buildingVerbal communicationActive listeningSales experienceCRM

Posted about 1 month ago

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🔥 HomeCare Sales Specialist I (Douglasville, GA / Hybrid)

Posted 3 months ago

📍 Georgia, USA

🧭 Full-Time

💸 16 - 20 USD per hour

🔍 Healthcare

🔧 Requirements

1+ year of proven sales experience.
Ability to travel to the Douglasville, GA office 2 to 3 times a month for team events and meetings.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with CRM systems and practices.
Strong phone and verbal communication skills with active listening.
Customer focus and adaptability to various personality types.
Genuine concern for customers' interests.
Positive and optimistic demeanor.
Self-motivated, independent, and entrepreneurial spirit.
Focused, persistent, analytical, and empathetic.
Data-driven and goal-oriented.

💡 Responsibilities

Engage potential patients and caregivers who are inquiring about Structured Family Caregiving and FreedomCare.
Nurture interested individuals into signing up.
Collect and validate current information needed for enrollment.
Build sustainable relationships and enhance customer engagement.
Identify opportunities to improve customer experience.
Manage high volumes of inbound and outbound calls promptly.
Achieve personal and team qualitative and quantitative goals.

Business DevelopmentCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMultitaskingAdaptabilityVerbal communicationActive listeningSales experience

Posted 3 months ago

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🔥 Customer Service Talent Pool (Indiana / Remote)

Posted 4 months ago

📍 IN, NY, PA, MO, GA, CT, CO, AZ, OR, NV

💸 16 - 20 USD per hour

🔍 Healthcare

🔧 Requirements

Excellent customer service skills, including empathy and problem-solving.
Strong verbal and written communication skills.
Good listening skills and emotional intelligence.
Ability to resolve issues calmly under pressure.
Strong time management skills for prioritizing tasks.
Computer proficiency and strong typing skills required.
Ability to multitask while assisting patients and caregivers.

💡 Responsibilities

Connect and engage with individuals interested in home care support.
Educate and assist patients and caregivers in the application and enrollment process.
Guide patients and caregivers during the onboarding process.
Ensure patients receive the requisite care and support throughout their home care journey.

Communication SkillsProblem SolvingMultitasking

Posted 4 months ago

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