Serve as the direct point-of-contact for team member inquiries and resolve complex or escalated issues.
Manage team performance through consistent communication, feedback, and active motivation.
Monitor daily workflows to ensure adherence to standard policies, procedures, and compliance guidelines.
Support process improvement initiatives by identifying system or workflow opportunities.
Assist management with interview processes and the training of new team members.
Customer service
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About FreedomCare
FreedomCare revolutionizes home care by enabling individuals to choose their own caregivers, often family or friends, and get them paid through Medicaid-funded programs. You'll join a company that bridges family caregiver services with medical care, making a tangible difference in people's lives by allowing them to stay in the comfort of their homes. This unique approach results in a 97% customer satisfaction rate, proving the model works and truly transforms the healthcare experience. FreedomCare supports over 70,000 members and caregivers across multiple states, including New York, Pennsylvania, Missouri, Indiana, Georgia, Connecticut, Colorado, Arizona, Oregon, and Nevada. You will contribute to a mission that empowers patients to live independently and with dignity, ensuring trustworthy care and financial support for their loved ones.
How We Work
FreedomCare fosters a culture where your voice matters and your work has meaning. You'll find a deep sense of camaraderie, whether you work remotely or from one of the offices. The company prides itself on values like being "Here For You," taking ownership, doing the right thing, and maintaining a positive attitude. Team members are energized by the mission and are committed to creating an inclusive environment. FreedomCare offers flexible work options, supporting balanced lives through hybrid and remote roles, with teams across several states.
Why Join Us
Impact lives directly by supporting individuals and families in need of home care.
Grow professionally in a supportive environment with opportunities for advancement.
Work in a mission-driven company that values empathy, innovation, and technology.
Contribute to a rapidly expanding company operating in over 10 states.
Benefits & Perks
Competitive compensation.
Medical, dental, and vision insurance options.
401(k) retirement plan.
Paid sick time (up to 56 hours annually).
Paid family leave (if eligible).
Wellness programs and ongoing learning opportunities.