Apply📍 United States of America
🧭 Full-Time
💸 55000 - 65000 USD per year
🔍 Mental health
- Bachelor's degree in business, health care, or related field preferred.
- Alternatively, an associate degree with 3+ years of relevant work experience, or a high school diploma with 5+ years of relevant experience.
- 2+ years of experience in health plan management or call center.
- Experience with EHR systems and call center software.
- Proficiency in Microsoft Office Suite and typing skills.
- Ability to conduct investigations and follow-up discussions.
- Attention to detail and multitasking abilities in a fast-paced environment.
- Oversight of daily operations of Outreach Intake team.
- Collaborate with Intake leaders to improve efficiency and satisfaction.
- Conduct quality assessments for patient and referral satisfaction.
- Resolve issues in policies and procedures.
- Maintain attendance and adherence to procedures.
- Create strategies for successful execution of operations.
- Monitor team task assignments and encourage cross-training.
- Engage in hiring and performance assessments.
- Foster open communication and conduct regular team meetings.
- Lead change management and adapt to new processes.
Customer serviceMicrosoft OfficeMentoringAttention to detailDocumentationComplianceMicrosoft Office SuiteCoaching
Posted 2024-11-19
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