Senior Manager, Engagement Management
New
G
GitLabDevSecOps
Remote, EMEAFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessSaaSGitLab
Requirements
- Experience managing, guiding, or delivering work in Professional Services or Customer Success environments.
- Experience supporting Professional Services sales, including consultative selling and customer-facing solution discussions.
- Ability to work effectively with Account Executives and other go-to-market partners during the sales process.
- Knowledge of subscription-based business models across SaaS and on-premises offerings.
- Capability to coach teams through complex negotiations, prioritization decisions, and structured deal execution.
- Comfort using GitLab in day-to-day work and staying current with product releases and feature updates.
- Skill in guiding distributed teams through clear communication, accountability, and asynchronous collaboration.
Responsibilities
- Manage a team of Engagement Managers responsible for consultative Professional Services selling across your region.
- Manage regional Professional Services bookings accountability and maintain a timely, accurate weekly forecast.
- Coach team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing.
- Work with Sales Leadership and Customer Success leaders to align territory priorities, forecast updates, and services strategy.
- Distribute customer opportunities across the team to support balanced geographic or segment coverage.
- Develop strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations.
- Partner with Professional Services Delivery, Ecosystem Partners, and Product teams to define common estimation patterns and proposal standards.
- Improve the Professional Services sales process, including proactive services positioning, scalable offerings, and more consistent selling practices.
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