- Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision-making.
- Drive cross-functional initiatives across Customer Success, Onboarding, Support, Product, and Commercial teams.
- Anticipate organizational risks, gaps, and misalignment to resolve issues proactively.
- Develop clear frameworks and execution plans for complex or ambiguous problems.
- Design and run the organization's operating rhythm, including planning cycles and leadership meetings.
- Improve decision-making by combining data and customer insight into actionable views.
- Lead high-priority projects that require cross-team coordination.
- Support leadership communication to ensure alignment during periods of change.
Data AnalysisCross-functional Team LeadershipStrategy+3 more