Operations Manager - Fintech
New
M
MewsFintech, Hospitality
NetherlandsFull-TimeManager
Salary91,500 - 109,500 EUR per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementOperations ManagementRisk Management
Requirements
- 5+ years of experience in operations within payments, fintech, financial services, or a similarly controlled environment.
- Proven hands-on delivery experience, not purely oversight from a distance.
- Strong experience across third-party governance, regulatory compliance, and customer operations.
- Strong project management, communication, and relationship-building skills.
- Comfortable owning end-to-end operational processes in a fast-moving, cross-functional environment.
- High attention to detail, strong judgement, and a high bar for accuracy and accountability.
- Credibility to operate as a first-line owner with senior leadership, Board, and regulator visibility.
Responsibilities
- Own third-party operations end to end, acting as the main point of contact for vendors and holding providers to account on onboarding, due diligence, performance, compliance, and issue resolution.
- Lead operational readiness for new products and material changes, coordinating review, follow-up, and impact assessment to ensure changes land smoothly and are fully supportable.
- Act as the key operational link between different stakeholder groups ensuring strong coordination across support, incident response, and third-party delivery.
- Oversee customer support and complaints, ensuring issues are resolved promptly, fairly, and in line with internal standards and other expectations.
- Own operational risk and SLA monitoring, using clear indicators and reporting to keep senior management and the Board informed and to escalate risks early.
- Support continuity during incidents and disruption scenarios, managing customer and operational impact while partnering closely with the ORM on the wider incident and resilience framework.
- Keep operational records accurate and audit-ready, and support internal, external, and other reviews across third-party management and operational controls.
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