Customer Success Manager
New
K
Keywords StudiosVideo Games
EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- 3+ years of experience supporting customers in the game industry.
- Experience managing 30–40 SMB and mid-market customers simultaneously.
- Strong critical thinking, problem-solving, and project management skills.
- Data-driven mindset with high attention to detail.
- Commercial awareness and business creativity.
- Excellent written and verbal communication skills.
- Proven ability to operate effectively in a remote environment.
- Ability to adapt quickly in a fast-paced, deadline-driven environment.
- High EQ and customer-obsessed mindset.
- Willingness to travel as required.
Responsibilities
- Collaborate with Account Managers to manage customer portfolios, driving renewal and growth.
- Serve as the product expert for the Helpshift platform, acting as a strategic advisor.
- Advocate for customer needs cross-departmentally and manage issue escalations.
- Establish critical goals and KPIs to demonstrate platform value to clients.
- Create and present quarterly business reviews to customers with clear action items.
- Educate clients on SDK configurations, features, and dashboard administration.
- Execute data-driven success programs to improve product usage and maturity.
- Manage multiple projects and client inquiries effectively, including outside standard business hours when necessary.
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