Founding Onboarding Manager and Customer Success Manager
New
V
voizeHealthTech
Based in France, comfortable working remotelyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- French (C2), English
- Required Skills
- Data AnalysisCustomer SuccessTraining
Requirements
- Proven experience in training customers or leading customer rollouts.
- Experience in healthcare, caregiving, or other operationally complex environments preferred.
- Fluent in French (C2 level).
- Good knowledge of English.
- Strong communication and presentation skills.
- Ability to work with data, dashboards, and signals to monitor customer health.
- Interest in understanding technical setups and workflows.
- Ability to manage multiple customers simultaneously.
- Must be based in France.
- Available for travel to customers 2–3 times a week.
Responsibilities
- Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health.
- Facilitate engaging and motivating online and onsite training sessions for caregivers.
- Drive product adoption through clear processes, smart touchpoints, and proactive communication.
- Monitor customer health, usage, and ticket patterns to proactively identify and address risks, including onsite visits to re-engage users.
- Conduct virtual touchpoints, office hours, and scalable enablement formats.
- Create and optimize training materials based on onboarding feedback and market-specific needs.
- Collaborate with Support, Product, and Customer Success teams to resolve onboarding challenges and provide actionable feedback.
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