Technical Customer Success Manager
New
R
RechatReal Estate Technology
REMOTE (Work may be performed anywhere)Full-TimeMiddle
Salary75,000 - 95,000 USD per year
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Job Details
- Experience
- Five or more years of relevant professional experience
- Required Skills
- SQLJiraRESTful APIsCustomer SuccessSaaSZendeskPostmanTechnical supportCRM
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- Five or more years of relevant professional experience.
- Five or more years of experience in a SaaS Account Manager, Customer Success Manager, Technical Support, or similar client-facing technical role.
- Experience working in a fast-paced startup environment.
- Strong understanding of SaaS platforms, CRM systems, or marketing technology.
- Demonstrated ability to troubleshoot software issues independently.
- Comfort using browser developer tools/console, Postman (or similar), and structured ticketing systems like Jira or Zendesk.
- Ability to read and interpret error messages, API responses, and logs.
- Ability to quickly learn new products and stay current on new features and releases.
- Strong organizational skills with the ability to manage multiple accounts and priorities.
- Excellent written communication skills for creating bug reports and client messaging.
- Basic understanding of the real estate industry preferred.
Responsibilities
- Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives.
- Drive product adoption and engagement by partnering with clients to develop and execute success strategies.
- Serve as a trusted advisor by understanding client workflows, integrations, and data at a technical level.
- Identify risks and opportunities through regular client check-ins and strategic business reviews.
- Serve as the first line of technical triage, investigating and resolving client-reported issues before escalating.
- Reproduce reported issues directly in the product, documenting steps, environment details, and expected vs. actual behavior.
- Submit clear, reproducible, and well-documented tickets to Engineering and TechOps when escalation is required.
- Maintain and contribute to an internal knowledge base of common issues, workarounds, and resolutions.
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