Manager, Technical Success Management
New
Z
ZscalerCybersecurity
Remote - USA, Central Time Zone preferenceFull-TimeManager
Salary143,000 - 205,000 USD per year
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Job Details
- Experience
- 5+ years of experience in customer success, account management, or similar customer-facing roles, including 2+ years in a leadership position
- Required Skills
- Artificial IntelligenceCloud ComputingCybersecurityCustomer SuccessSaaSNetworkingAccount Management
Requirements
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies
- 5+ years of experience in customer success, account management, or similar customer-facing roles
- 2+ years in a leadership position building high-performing teams
- Demonstrated success in driving customer adoption, retention, and satisfaction
- Experience building executive-level relationships and serving as the escalation point for customer incidents
- Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies
- Passion for delivering exceptional customer experiences and driving growth
Responsibilities
- Lead and mentor your team to drive satisfaction, retention, and measurable growth
- Build relationships with stakeholders to ensure customer success and revenue expansion
- Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges
- Collaborate cross-functionally to advocate for customer needs and enhance experiences
- Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement
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