Customer Success Manager
New
W
WaterOne.AIEnterprise AI SaaS
Remote within the United States, Substantial Pacific Time overlapFull-TimeMiddle
SalaryBase salary $110,000–$135,000 plus meaningful early-stage equity and benefits.
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Job Details
- Experience
- Approximately five or more years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessAccount Management
Requirements
- Bachelor's degree.
- Approximately five or more years of relevant professional experience.
- Strong experience in customer success, account management, consulting, or similar customer-facing roles, ideally with enterprise clients.
- Excellent communication and stakeholder management skills.
- Strong research and analytical problem-solving abilities.
- Demonstrated proficiency using AI tools like Claude or ChatGPT to create and improve workflows.
- Curiosity and ability to learn unfamiliar industries and technical challenges.
- Strong ownership, organization, and sound judgment.
- Ability to work with substantial Pacific Time overlap.
- Ability to travel to California approximately once every one to two months.
Responsibilities
- Own a portfolio of enterprise SaaS accounts, managing customer goals, adoption, and risks.
- Lead weekly check-ins, QBR-style reviews, and coordinate support.
- Onboard new customers to ensure deep platform integration.
- Drive retention, renewals, and expansion revenue while supporting sales conversations.
- Deliver research and advisory projects to support customer go-to-market decisions.
- Use AI tools to build and refine workflows through natural-language instructions.
- Establish the customer success operating system, including playbooks and health tracking.
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