Principal Customer Success Manager
New
J
JobgetherEnterprise SaaS
Remote work opportunity within the United States.Full-TimePrincipal
SalaryBase salary range of $160,000–$180,000 annually, depending on geographic pay zone. Tier 1: $175,000–$180,000; Tier 2: $170,000–$175,000; Tier 3: $160,000–$165,000. Commission plan with an on-target commission range of $53,333–$60,000 annually.
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Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessAccount ManagementRelationship management
Requirements
- 5+ years of success in senior-level customer success, enterprise SaaS deployment, or program management for complex, strategic customers.
- Strong executive presence with the ability to influence and build trust with C-suite stakeholders.
- Strong sales and commercial acumen, with experience in complex, long-term sales cycles.
- Excellent program management skills, including strategic planning, cross-functional orchestration, and analytical thinking.
- Ability to manage multiple stakeholders, build consensus, and drive decisions.
- Experience in payments, fraud prevention, or e-commerce strongly preferred.
- Ability and willingness to travel approximately 30% annually.
- Strong customer-centric mindset with the ability to translate business pain points into actionable plans.
- Comfortable presenting to diverse audiences from operational teams to executive leadership.
Responsibilities
- Own the end-to-end customer relationship for complex and strategic enterprise accounts, covering onboarding, adoption, retention, and long-term value.
- Establish and deepen relationships with C-suite executives and key stakeholders to build alignment.
- Lead discovery, change-management, strategic-alignment, and business-planning sessions.
- Develop and execute long-term growth plans based on customer objectives, industry trends, and platform capabilities.
- Coordinate cross-functional resources to resolve complex issues and maintain customer outcomes.
- Create executive-level collateral and lead business reviews demonstrating strategic impact.
- Identify and pursue opportunities for upselling, cross-selling, and broader product adoption.
- Collaborate with Product Management to explore emerging use cases in fraud prevention and account integrity.
- Represent the organization at onsite sessions, partner events, and industry engagements.
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