- Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication, proactive risk mitigation, and team accountability to maintain strict timelines
- Manage a portfolio of 10 to 20 concurrent projects, balancing complex, multi-system integrations with standard deliveries
- Configure client applications utilizing no-code flow builders and conduct rigorous quality assurance testing, including preparing annotations for MLR/PRC regulatory submissions prior to release
- Coordinate cross-functionally with Implementation Consultants, Account Executives, Product Managers, and Support teams to ensure seamless project delivery
- Scale implementation operations by developing SOPs, creating integrated template project plans, and continuously optimizing internal tools and discovery processes
- Coach and mentor Associate and Project Manager-level team members to foster professional growth and team efficiency
Project ManagementCross-functional collaborationQuality Assurance