- Own documentation for multiple areas within CRM Product, managing content delivery on a monthly release cycle.
- Leverage AI tools and automation to improve documentation efficiency, quality, and delivery speed.
- Support a multimedia content strategy by creating video and eLearning resources for customers.
- Contribute to improvements in documentation workflows and content structure.
- Build relationships with product, engineering, and stakeholders to ensure content accuracy.
- Collaborate with other writers and participate in peer review cycles.
- Evolve team standards and processes for writing, publishing, and distribution.
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