- Install, configure, and manage Epic Hyperspace, print services, Interconnect, and related client system components.
- Monitor and maintain system performance, availability, and security of Epic applications.
- Support Citrix, VMware, or other virtual delivery platforms used to provide Epic access.
- Troubleshoot and resolve issues related to Epic client applications, end user access, and environment stability.
- Collaborate with technical teams, application analysts, and vendors to support upgrades, patches, and new releases.
- Create and maintain system documentation, standard operating procedures, and configuration records.
- Manage and maintain Epic print services, including deployment and troubleshooting of printers within Epic.
- Participate in disaster recovery planning and testing.
- Provide on-call support as needed for production issues.
- Ensure compliance with organizational policies, industry standards, and security requirements.
Citrix