Principal Customer Success Manager
New
V
Veeva SystemsLife Sciences SaaS
As a Work Anywhere company, we support your flexibility to work from home or in the officeFull-TimePrincipal
SalaryBase pay: $115,000 - $175,000
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Job Details
- Experience
- 7+ years
- Required Skills
- Stakeholder managementDigital MarketingAccount Management
Requirements
- 7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency
- Proven success managing enterprise client relationships and growing strategic accounts
- Deep understanding of omnichannel digital marketing, including web, social, and digital engagement
- Expertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines
- Experience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissions
- Strong analytical skills with the ability to translate performance data into strategic recommendations
- Experience partnering with cross-functional teams to deliver complex client programs
- Excellent communication, presentation, and stakeholder management skills
- Willingness to travel to client sites approximately once per quarter or as needed
- Must have experience launching HCP and patient websites
- Must have deep pharma knowledge
- Must have worked either at an agency or in house pharma previously
Responsibilities
- Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients
- Build executive relationships that drive client satisfaction, retention, renewals, and growth
- Develop client strategies that maximize platform adoption and commercial outcomes
- Translate analytics and campaign performance into actionable business recommendations
- Partner cross-functionally to deliver exceptional client experiences and flawless execution
- Champion customer needs internally and influence the Ostro product roadmap
- Identify and lead opportunities for account expansion while managing complex projects, budgets, and timelines
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