- Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point
- Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission
- Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery
- Drive client retention and expansion by identifying upselling and cross-selling opportunities
- Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition
- Partner with Field Operations to ensure quality standards are met and exceeded
- Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions
- Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary
- Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability
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