- Implement strategies and processes that support customer satisfaction and retention.
- Own account relationships, strategy, and pricing, including contract renewals and RFPs.
- Build relationships with decision makers and school district personnel.
- Identify retention and service risks and develop mitigation plans.
- Use product and service knowledge, problem-solving, and training to support customer engagements and generate revenue.
- Conduct regular client check-ins and business reviews to understand goals and challenges and provide tailored solutions.
- Coordinate with internal teams to access resources and facilitate customer solutions and tools.
- Share customer needs, ideas, and challenges with internal teams.
- Advocate for solutions and product enhancements that meet customer needs and support growth.
Business DevelopmentAnalytical SkillsProblem Solving+3 more