- Support innovative transportation services using effective industry skills.
- Exercise customer service while identifying and escalating potential daily challenges or service deficiencies.
- Assist in managing the daily service of accounts, including recruiting, vetting, and credentialing third-party service providers.
- Manage and oversee Field Operations, including new client start-ups, client retention, and development of existing accounts.
- Liaise between the company and clients to provide guidance, direction, and feedback.
- Monitor local transportation to ensure performance meets contract terms and specifications.
- Maintain documentation regarding provider information, operations, and safety inspections.
- Manage and/or modify electronic Protected Health Information (ePHI) in compliance with HIPAA requirements.
Microsoft ExcelCustomer serviceAccount Management