- Collaborate with departments, providers, school districts, and parents to ensure safe and timely transport of students.
- Execute programs to improve service quality and productivity while reducing costs.
- Manage daily service of accounts, including recruiting, vetting, and credentialing service providers.
- Oversee Field Operations including new client start-ups, client retention, and account growth.
- Liaise between the company and clients to provide guidance, direction, and feedback.
- Monitor local transportation performance against contract specifications.
- Maintain regulatory and client policy compliance, including HIPAA requirements for ePHI.
- Develop communication channels with contractors, community officials, and agency staff.
Microsoft ExcelCustomer serviceAccount Management