Enterprise Customer Success Manager
New
V
VendavoSaaS / Pricing
USAFull-TimeSenior
Salary$110k per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 7+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role.
- Proven experience managing large, complex enterprise customer relationships.
- Experience driving retention and renewal outcomes for enterprise accounts.
- Demonstrated ability to create and manage customer success plans or value realization plans.
- Strong relationship-building skills engaging executives and operational leaders.
- Experience navigating customer escalations, renewal cycles, and competing stakeholder priorities.
- Data-driven approach to identifying trends and guiding customer conversations.
- Strong understanding of SaaS business models, adoption, and renewal management.
- Understanding of commercial processes like quote-to-cash, list pricing, and dynamic pricing.
- Excellent communication, facilitation, and organizational skills.
Responsibilities
- Own gross and net retention across a focused portfolio of complex enterprise accounts.
- Develop and maintain success plans defining goals, value drivers, key initiatives, and measurable outcomes.
- Run a structured cadence of engagement, including regular business reviews and executive touchpoints.
- Build trusted relationships with customer executives, decision-makers, and business champions.
- Analyze customer health, product usage, and satisfaction data to identify risks and growth opportunities.
- Partner with internal Product, Support, Services, and Sales teams to resolve issues and align on priorities.
- Represent customer feedback and requirements to product and services teams.
- Collaborate with Account Managers to identify and drive expansion opportunities.
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