Senior Customer Success Manager, Enterprise
New
J
JobgetherDigital Healthcare
Based in the United StatesFull-TimeSenior
Salary$136,850–$215,050 per year, including base compensation, variable compensation, and equity.
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Job Details
- Required Skills
- Data AnalysisCross-functional Team LeadershipCustomer SuccessAccount Management
Requirements
- Significant experience managing complex enterprise client relationships following implementation.
- Proven responsibility for renewals, retention, and account recovery in enterprise settings.
- Demonstrated ability to use quantitative customer-value data to influence senior stakeholders and make business decisions.
- Strong analytical skills, specifically with enrollment, claims, outcomes, ROI, billing, or engagement data.
- Experience managing multiple high-value accounts in a fast-paced, remote environment.
- Strong executive communication skills and sound judgment when balancing competing priorities.
- Proven ability to identify cross-functional breakdowns and drive solutions through execution.
- Experience navigating ambiguous environments where processes or ownership may be undefined.
- Proficiency with AI-enabled productivity tools and workflows.
- Ability and willingness to travel up to 15%.
Responsibilities
- Manage a portfolio of approximately 20–30 enterprise accounts, developing proactive retention and renewal strategies.
- Identify renewal risks early, create mitigation plans, and lead high-touch engagement to influence outcomes.
- Coordinate renewal processes, including pricing, contracting, and executive-level account recovery.
- Build multithreaded relationships with benefits leaders, clinical stakeholders, finance teams, and procurement.
- Analyze enrollment, engagement, ROI, and billing data to diagnose account performance and identify improvement opportunities.
- Collaborate with internal teams including Sales, Product, Clinical, Analytics, and Operations to resolve customer-facing challenges.
- Translate complex value data into clear business recommendations for various stakeholder groups.
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