Senior Customer Success Manager
New
P
PropelSocial Tech
California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Utah, Virginia, and Washington.Full-TimeSenior
SalaryBase salary $150,000 - $180,000; Total on-target earnings (OTE) is $165,000 - $198,000
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementData AnalysisDigital MarketingCustomer SuccessAccount Management
Requirements
- 8+ years of enterprise customer success or account management experience.
- Proven experience with digital marketing at a publisher, agency, or advertiser.
- Exceptional written and oral presentation and communication skills.
- Strong problem-solving and project management abilities including campaign troubleshooting and launch management.
- Demonstrated ability to juggle competing priorities and navigate ambiguity.
- Strong attention to detail and comfort navigating technical systems.
- Excellent relationship-building skills with a track record of building trust.
- Passion for business building within a social mission-driven context.
- Willingness to travel at least once per quarter for strategic planning sessions.
Responsibilities
- Manage a portfolio of accounts generating $5-$10 million in annual revenue with high growth potential.
- Implement and optimize marketing campaigns to deliver measurable results against customer goals.
- Drive portfolio growth by identifying opportunities to upsell placements and increase budgets.
- Partner with product and tech teams to build scalable and efficient Customer Success tools.
- Serve as a strategic subject matter expert, offering recommendations to help customers reach low-income consumer audiences.
- Own the commercial strategy for your vertical, including GTM planning and asset creation.
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