Customer Success Manager
New
S
SourcegraphDeveloper Tooling
Preference for someone in the United States for this roleFull-TimeMiddle
Salary$96,640 USD base + $24,160 USD commission for a total OTE of $120,800 USD
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount Management
Requirements
- Demonstrated customer-facing experience (e.g., CSM, account management, technical support, solutions consulting).
- Prior experience working in a technical SaaS environment.
- Proven ability to present effectively to customers or technical audiences.
- Proactive, self-directed mindset with the ability to manage time and prioritize a book of 20-30 accounts.
- Tech-curiosity and genuine interest in developer tooling and infrastructure.
- Comfort leading group trainings and product demonstrations independently.
- Analytical skills to interpret usage data and build value-based narratives.
- Coachable personality, capable of incorporating feedback quickly.
Responsibilities
- Manage a book of 20 enterprise and commercial accounts to drive product adoption and ensure health for renewals.
- Utilize product telemetry and health scores to identify customer risks and opportunities.
- Lead independent product trainings and business reviews for enterprise customers.
- Partner with Named AEs and Field Engineers to advance customer use cases and expansion.
- Serve as the voice of the customer internally to influence product direction across EPD and PMM teams.
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