HSI

HSI specializes in the manufacturing of fastening and fitting products.

101-250 employees

Founded 1905

Industrial

Private Company

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Industrial Industrial Manufacturing Manufacturing

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions7

United StatesFull-TimeWorkplace CompliancePosted

Customer Success Manager I

Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact
Develop and execute customer success plans focused on adoption, retention, and long-term value realization
Identify opportunities for account growth, expansion, and increased platform utilization
Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes
Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance
Monitor customer health metrics and proactively address risks to retention or engagement
Maintain strong renewal performance while contributing to upsell and expansion goals
Advocate for customer needs internally and provide feedback to support continuous product and process improvement

Data AnalysisSalesforceAccount Management+4 more

Showing 1 of 7 positions

About HSI

HSI pioneers safer, smarter workplaces by building innovative EHS, compliance, and professional development solutions. We empower organizations across manufacturing, healthcare, and utilities to manage risk, deliver training, and ensure regulatory adherence. Our comprehensive cloud platforms and over 5,000 online courses serve a diverse client base, safeguarding people and operations.

How We Work

You will thrive in a remote-first environment. We provide all necessary equipment for your home office setup. You will collaborate asynchronously and through virtual meetings with colleagues across different regions. Our culture prioritizes continuous learning, offering unlimited access to our Learning & Development library. We focus on work-life balance and employee well-being.

Engineering at HSI

We are driving a major transformation in our quality assurance, shifting to an automation-first, AI-assisted approach. Engineers leverage Playwright to build scalable test automation frameworks and use AI tools like Claude for test generation and optimization. Our full-stack developers focus on building robust backend services using C#/.NET, SQL Server, and Azure. You will contribute to front-end development with JavaScript/TypeScript and Angular. We integrate automated tests into Azure DevOps CI/CD pipelines, solving complex challenges in distributed systems and scalable architecture.

Why Join Us

Drive impactful change in workplace safety and compliance through innovative technology.
Contribute to an automation-first, AI-assisted QA approach with high visibility and growth potential.
Work in a remote-first environment with flexible hours and a strong focus on work-life balance.
Benefit from unlimited access to our Learning & Development library for continuous professional growth.
Play a key role in building scalable enterprise SaaS solutions used by organizations worldwide.

Benefits & Perks

Fully Remote Work: Work where you are most productive.
Comprehensive Healthcare: Full medical, dental, vision, and mental health coverage.
Generous 401(k) Match: $1:$1 company match to secure your future.
Learning & Development: Unlimited access to our LMS content and career training.
Flexible PTO and Vacations: Recharge when you need to.
Parental Leave and Tuition Reimbursement: Support for personal and professional development.

Tech Stack

mobileframeworkwidgets

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HSI