ZigZag Global

👥 101-250💰 $19,000,000 Series A over 5 years agoE-Commerce Retail SaaS B2B Software💼 Private Company

ZigZag Global offers a retailer branded returns portal that optimizes return logistics through intelligent routing, helping retailers save money, provide faster refunds to customers, and return stock to the sales cycle efficiently.

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Jobs at this company:

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🔥 Business Development Manager

Posted 6 days ago

📍 Spain

🧭 Full-Time

🔍 ECommerce, logistics, retail

🔧 Requirements

Extensive experience in new business development, with a strong network in ecommerce, logistics, or retail.
Proven track record in solution selling, ideally within a SaaS or logistics environment.
Strong understanding of the Spanish market, including key players, trends, and challenges.
Excellent communication, negotiation, and relationship-building skills.
Self-motivated, proactive, and comfortable working independently in a fast-paced, entrepreneurial setting.
Fluent in Spanish and English.
Ability to travel as needed to meet prospects and attend industry events.

💡 Responsibilities

Lead our entry into the Spanish market, building our brand and presence from the ground up.
Develop and execute a strategic business development plan, targeting key players in ecommerce, logistics, and retail.
Working closely with the Marketing & SDR teams to establish outreach programmes, thought leadership and promotional activity.
Identify, engage, and convert prospects into long-term business partners.
Create and deliver compelling sales pitches, presentations, and value propositions tailored to the Spanish market.
Represent customer needs internally and collaborate with cross-functional teams to ensure a smooth onboarding and implementation process.
Act as the face of the company in Spain, attending industry events and networking to establish strong business relationships.
Continuously track and analyse market trends and competitor activity, providing insights to shape our strategy.
Work closely with the UK Commercial Director, providing regular updates on progress, challenges, and opportunities.
Achieve and exceed sales targets, driving revenue and sustainable growth

Business DevelopmentCommunication SkillsNegotiationRelationship buildingSales experienceMarket ResearchLead GenerationEnglish communicationSaaS

Posted 6 days ago

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🔥 Pre Sales-Technical Support

Posted 6 days ago

📍 Spain

🧭 Full-Time

🔍 E-commerce

🔧 Requirements

Previous experience in pre-sales technical support, solutions engineering, or similar roles within technology, logistics, or e-commerce industries.
Strong verbal and written communication skills in Spanish and English, with the ability to deliver compelling presentations.
Ability to analyse data and insights to drive strategic decisions.

💡 Responsibilities

Support the Spanish sales team by reviewing proposals, designing solutions tailored to retailer needs, and ensuring all technical aspects align with their tech stack.
Assist with RFI/RFP submissions, bid coordination, prospect qualification, product demonstrations, technical discussions, and solution design.
Gather insights from prospects and customers to help shape product roadmap and enhancements.

Communication SkillsAnalytical SkillsRelationship buildingSales experienceTechnical supportCustomer supportEnglish communication

Posted 6 days ago

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🔥 UX Researcher

Posted 10 days ago

📍 Portugal

🧭 Full-Time

🔍 ECommerce returns business

🔧 Requirements

Experience in UX Research or a related field, with proven experience in market analysis, user research, and product testing.
Proficiency in a data collection tool and Figma is required.
Proficiency in English (speaking and writing) is required; additional languages are a plus – especially Spanish.

💡 Responsibilities

Conduct market research to identify key industry trends, competitor strategies, and opportunities for product innovation, with a focus on retail and returns.
Design and implement user research studies using a variety of methods (interviews, surveys, user testing, etc.) to understand user behaviours and pain points deeply.
Analyze test results and user data, transforming findings into actionable tasks for the product design and development teams.

Data AnalysisFigmaUI DesignUser Experience DesignMarket ResearchData visualizationPrototypingEnglish communicationA/B testing

Posted 10 days ago

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🔥 Partnership Manager

Posted about 1 month ago

📍 United Kingdom

🧭 Full-Time

🔍 ECommerce, SaaS, tech platforms

🔧 Requirements

Multiple years of experience in partnership management, business development, or channel sales, preferably within eCommerce, SaaS, or tech platforms.
Proven track record of building and managing successful partnerships, hitting revenue targets, and developing go-to-market plans.
Strong familiarity with the Shopify ecosystem, including an established network of relationships across agencies, app developers, and retailers.
Relevant eCommerce and logistics experience is a bonus.
Strong LinkedIn presence and strong network.
Must be able to demonstrate Shopify knowledge and experience and ideally contact base.

💡 Responsibilities

Identify, negotiate, and establish partnerships with key players in the UK & EU Shopify ecosystem, including app developers, agencies, consultants, and other service providers.
Drive awareness of ZigZag and source new referrals, pipeline growth, and revenue.
Design, implement, and manage a robust partnership program tailored for Shopify users, driving awareness of ZigZag's offering, securing referrals, and fostering pipeline growth.
Lead efforts to integrate third-party platforms and apps into ZigZag's eCommerce returns solution, working closely with technical teams to ensure smooth and efficient execution.
Develop and execute referral and affiliate programs to incentivize partners to recommend ZigZag's services, driving lead generation and customer acquisition.
Cultivate and maintain strong, long-lasting relationships with partners, capturing their current and future needs and ensuring alignment with ZigZag's goals.
Work closely with marketing, sales, and product teams to create co-marketing initiatives, integration opportunities, and ensure alignment with broader business objectives. Generate feedback for the product roadmap.
Monitor, analyse, and report on partnership performance metrics, including lead generation, referral revenue, and integration success.
Be the go-to person for Shopify platform changes, retailer needs, industry trends, and competitor activity. Provide insights to support ZigZag's strategic decisions.
Actively participate in Shopify community events, webinars, and forums to promote partnership opportunities and foster relationships. Attend key tech and industry events to build relationships with emerging platforms that may benefit ZigZag's customers.

Business DevelopmentShopifyCross-functional Team LeadershipStrategyAPI testingCommunication SkillsAnalytical SkillsCollaborationRESTful APIsNegotiationPresentation skillsRelationship managementSales experienceMarket ResearchLead GenerationSaaS

Posted about 1 month ago

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🔥 Carrier Coordinator

Posted about 1 month ago

📍 Bulgaria

🧭 Full-Time

🔍 ECommerce returns

🔧 Requirements

Detail-oriented, solutions-focused approach.
Excellent written and spoken English.
Ability to manage and coordinate competing priorities and projects in a fast-paced operation.
Ability to adapt to business needs.
Proficient in using Microsoft Office, mainly Excel and PowerPoint.

💡 Responsibilities

Supporting the carrier management team to ensure the efficient and reliable operation of our reverse logistics managed services.
Collaborate with the Carrier Managers to nurture and manage relationships with carriers and logistics partners.
Monitor carrier performance by tracking key metrics such as on-time deliveries, transit times, and service-level agreements (SLAs) compliance.
Act as the first point of contact for carrier communication channels, resolving immediate problems through established communication routes, coordinating with internal teams, and keeping affected parties up to date to find solutions promptly.
Assist in generating and analysing reports on carrier performance and transportation costs.
Maintain open and effective communication channels with carriers, internal teams, and e-commerce retail clients to ensure smooth operations.
Establish and maintain carrier relationships, supporting disputes or escalations.
Proactively propose improvement plans where performance gaps are identified.
Manage and organise carrier information in the relevant ZigZag databases.
Support in the monitoring and submission of carrier claims.

Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeOrganizational skillsTime ManagementWritten communicationAdaptabilityRelationship buildingMS OfficeFluency in EnglishReportingStrong communication skillsCross-functional collaborationData entryRelationship management

Posted about 1 month ago

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