ZigZag Global

👥 101-250💰 $19,000,000 Series A about 5 years agoE-CommerceRetailSaaSB2BSoftware💼 Private Company
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ZigZag Global offers a retailer branded returns portal that optimizes return logistics through intelligent routing, helping retailers save money, provide faster refunds to customers, and return stock to the sales cycle efficiently.

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🔥 Head of Support
Posted about 4 hours ago

📍 United Kingdom

🧭 Permanent – Full-Time

🔍 ECommerce returns

  • Multiple years of experience in managing technical and product support teams, ideally supporting a SaaS platform.
  • Extensive experience as a People Manager, leading diverse teams and fostering professional growth.
  • Experience supporting a SaaS solution built in the Microsoft dotnet stack would be advantageous.
  • Ability to manage key stakeholders and maintain client satisfaction.

  • Identify areas for improvement in support offering, develop new processes and best practices.
  • Manage escalation processes and optimize support workflows.
  • Monitor SLA performance and work on product improvement.
  • Communicate with customers for feedback and enhance support processes.
  • Implement strategies for team development and lead support functions.

Microsoft .NETPeople ManagementTechnical supportCustomer supportSaaS

Posted about 4 hours ago
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🔥 Data Product Owner
Posted about 1 month ago

📍 Portugal

🧭 Full-Time

🔍 ECommerce returns

  • Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience.
  • Extensive experience in product management, data analysis, or a related field.
  • Strong understanding of the data lifecycle and data governance principles.
  • Experience working with Agile methodologies.
  • Excellent communication and collaboration skills.
  • Ability to translate complex technical concepts into clear, actionable insights for non-technical audiences.
  • Proven ability to prioritize tasks and manage projects effectively.
  • Proficiency in data visualization tools is a plus.
  • Experience with data warehousing, data lakes, or other data management technologies (a plus).

  • Partner with business stakeholders to identify key challenges and opportunities where data can provide solutions.
  • Develop a clear vision and roadmap for data products, aligned with overall business objectives.
  • Translate business needs into user stories and product requirements for the data science and engineering teams.
  • Prioritize the product backlog and manage the development lifecycle of data products.
  • Work closely with data scientists and engineers to ensure the technical feasibility of product ideas.
  • Champion data quality and ensure data products adhere to data governance standards.
  • Define key performance indicators (KPIs) to track the success of data products.
  • Analyze usage data and user feedback to identify areas for improvement and iterate on data products.
  • Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of data products.

AgileData AnalysisProduct ManagementData visualizationData management

Posted about 1 month ago
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