Customer Success Manager
New
E
EverDrivenStudent Transportation
Candidate must reside within Florida or Virginia marketsFull-TimeMiddle
Salary$88,000 - $105,000 based on experience + bonus potential
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Job Details
- Experience
- Minimum of 5 years' experience
- Required Skills
- Business DevelopmentAnalytical SkillsProblem SolvingCustomer SuccessRelationship buildingAccount Management
Requirements
- Bachelor’s degree and/or equivalent relevant years of experience.
- Minimum of 5 years' experience in a business development or customer success role.
- Strong interpersonal and communication skills for building and maintaining client relationships.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Proactive, self-motivated, and track record of achieving goals.
- Valid US driver's license in good standing.
- Ability to travel up to 33% of the time.
Responsibilities
- Implement strategies and processes that deliver consistent customer satisfaction and retention.
- Own account relationships, strategy, and pricing, including managing contract renewals and RFPs.
- Build relationships with decision makers and all levels of school district personnel.
- Monitor retention and service risks, developing and executing mitigation plans.
- Conduct regular check-ins and business reviews to provide tailored solutions.
- Coordinate with internal teams to facilitate customer solutions and tools.
- Advocate for product enhancements and solutions based on client feedback.
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