Customer Success Manager
New
V
VantageCloud Infrastructure
USA (Remote)Full-TimeMiddle
Salary$110K - $140K; $110K – $140K • Offers Equity
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Job Details
- Experience
- 3+ years
- Required Skills
- DevOpsCustomer Success
Requirements
- 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- Strong communicator with exceptional attention to detail and ability to cater to audiences including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
- Previous experience with FinOps Cloud Cost Management solutions.
- Bias for action and ability to thrive in ambiguity.
- Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts.
- Strong emotional intelligence and customer empathy.
Responsibilities
- Own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
- Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
- Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.
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