Senior Customer Success Operations Manager
New
G
GitLabSoftware Development
Remote, USFull-TimeSenior
Salary$104,800 — $176,400 USD
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Data AnalysisCross-functional collaboration
Requirements
- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical role.
- Strong critical thinking and structured problem-solving abilities.
- Bias toward execution and moving from analysis to action.
- Demonstrated systems thinking to understand and manage downstream process impacts.
- Strong cross-functional collaboration skills to influence stakeholders without direct authority.
- Aptitude for learning new tools, domains, and concepts quickly.
- Comfort operating in an ambiguous, high-growth environment.
Responsibilities
- Own core operational cadences including pipeline reviews, renewal reviews, and customer health reporting.
- Translate ambiguous business questions from CS leadership into actionable problem statements and solutions.
- Partner with Revenue Technology and Analytics teams to evolve data and reporting systems.
- Build cross-functional alignment with Sales and Finance to operationalize go-to-market changes.
- Identify and resolve friction in existing processes through end-to-end improvement efforts.
- Support leadership in planning cycles, including capacity modeling, segmentation, and territory planning.
- Contribute to broader Revenue Operations initiatives as needed.
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