Senior Manager, Insurance Customer Operations
New
J
JobgetherInsurance Operations
Based in the United StatesFull-TimeManager
Salary$110,000–$150,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSQLData AnalysisSalesforceJiraTableauQuality Assurance
Requirements
- 5+ years of experience in insurance operations, customer experience, or a closely related field.
- 2+ years in a leadership role driving complex initiatives within a regulated industry.
- Deep understanding of life insurance operations, policy administration, and regulatory compliance.
- Proven experience partnering cross-functionally with Product, Engineering, and Compliance teams.
- Demonstrated ability to lead complex initiatives from discovery through execution.
- Strong analytical capabilities to diagnose operational issues and make informed recommendations.
- Experience with SQL, Tableau, or similar analytical tools.
- Hands-on experience with Jira, Salesforce, administrative portals, or QA systems.
- Strong project management and organizational skills to manage multiple initiatives.
- Proven experience leading and developing teams in fast-paced or ambiguous environments.
- Bachelor’s degree in Business, Operations, Risk Management, or a related discipline.
Responsibilities
- Lead continuous improvement initiatives across insurance operations to identify inefficiencies and develop scalable solutions.
- Drive operational reviews, quality programs, audit preparation, and controls to maintain regulatory compliance.
- Build and optimize dashboards and reporting tools to monitor performance and service-level expectations.
- Act as a liaison between Customer Experience, Product, Engineering, Compliance, and carrier partners to align operational needs.
- Triage product and operational issues, identify root causes, and oversee the implementation of sustainable solutions.
- Partner with Product Managers to define operational requirements and support the rollout of new features.
- Manage and mentor operations specialists and supervisors to foster accountability and professional development.
- Oversee internal audit controls, fraud validation, and regulatory alignment across systems and vendors.
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