Senior Customer Success Manager
New
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NorthbeamMarketing Analytics
We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.Full-TimeSenior
Salary$110,000 — $140,000 USD Base Salary. On-Target Earnings $15,000 — $28,000 USD.
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSHubSpotAccount ManagementTechnical supportCRM
Requirements
- Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field.
- 3+ years of experience in Customer Success, Account Management, or Technical Support.
- Experience in SAAS B2B software companies.
- Strong understanding of eCommerce ecosystems and marketing analytics platforms (e.g., Facebook Ads Manager, Google Analytics, TikTok Seller Center).
- Technical aptitude for troubleshooting integrations and product configurations.
- Proven ability to manage complex customer relationships and own a book of business.
- Experience identifying customer health risks and analyzing usage data.
- Strong project management and cross-functional coordination skills.
- Proficiency with Hubspot or similar CRM tools.
- Proficiency in data analytics tools.
Responsibilities
- Integrate analytics product into customer eCommerce infrastructure and troubleshoot challenges.
- Provide setup support and growth insights for customers.
- Coordinate internal stakeholders to manage support tickets, product feedback, and requests.
- Prepare data reviews and deliverables for customers, such as conversion lag reports.
- Serve as first-line support for technical issues via tickets or Slack.
- Investigate account health and usage data to identify at-risk customers and drive retention.
- Develop methods to automate and improve customer health tracking.
- Track bug reports and technical issues with the Engineering team.
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