Senior Customer Success Manager

New

NorthbeamMarketing Intelligence

We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.Full-TimeSenior

SalaryBase Salary Range: $110,000 — $140,000 USD; On-Target Earnings: $15,000 — $28,000 USD

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Job Details

Experience: 3+ years
Required Skills: Google AnalyticsCustomer SuccessHubSpotAccount ManagementTechnical supportCRM

Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field.
3+ years of experience in Customer Success, Account Management, or Technical Support.
Prior experience working in B2B SaaS software companies.
Strong understanding of eCommerce ecosystems and marketing analytics.
Familiarity with platforms such as Facebook Ads Manager, Google Analytics, and TikTok Seller Center.
Technical aptitude for troubleshooting product integrations and configurations.
Proven ability to manage a book of business and complex customer relationships.
Experience analyzing usage data to drive retention and expansion efforts.
Excellent communication skills for explaining technical concepts to non-technical audiences.
Proficiency with HubSpot and other CRM tools.
Strong project management and cross-functional coordination skills.

Work with customers to integrate analytics into their eCommerce infrastructure and provide onboarding support.
Manage a book of business, including general support ticket management and internal stakeholder coordination.
Collaborate with the Media Strategy team to prepare for recurring data reviews and customer deliverables.
Act as the primary point of contact for technical issues and bug tracking alongside Engineering.
Proactively monitor customer account health, identify churn risks, and drive timely retention interventions.
Develop and improve processes for automated customer health tracking and engagement.

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