Manager, Customer Success Management (AMER)
New
K
Keeper SecurityCybersecurity Software
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in full cycle SaaS sales; 3+ years of proven full cycle sales leadership
- Required Skills
- CybersecurityData AnalysisSalesforceAccount ManagementCRM
Requirements
- 4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion)
- IAM or cybersecurity experience is required
- 3+ years of proven full cycle sales leadership, team lead or management experience
- Proven track record of meeting or exceeding sales targets held by a sales team
- Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems
- Salesforce experience preferred
- Ability to construct, present and execute territory-level sales strategies
- Strong leadership, communication, and interpersonal skills
- Data-driven mindset with experience analyzing sales metrics to drive decision-making
- Ability to travel up to 20% of the time
- Bachelor's degree in Business, Marketing, or a related field
Responsibilities
- Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
- Drive revenue retention via a highly efficient, scalable customer renewal engine
- Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
- Help directly manage Tier 1, high priority client relationships
- Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
- Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
- Proactively monitor assigned client health through quantitative and qualitative means
- Own the optimization of contracts and other documents supporting renewals
- Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
- Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
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