- Serve as the first clinical reviewer of inbound member messages, triaging for urgency and escalating to physicians when necessary.
- Deliver evidence-based member education on menopause, hormone therapy, preconception, and metabolic health.
- Review and triage incoming lab results, coordinate specialist referrals, and manage pharmacy callbacks and prior authorizations.
- Document all clinically relevant interactions same-day and maintain internal task tracking.
- Maintain active NLC multi-state licensure and adhere to HIPAA, continuing education, and liability coverage requirements.
- Contribute to chart audits and clinical protocol feedback as the telemedicine program scales.