Customer Success Manager II
New
C
CarrotHealth Technology
United States (Remote)Full-TimeMiddle
Salary70,000 - 82,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforcePresentation skillsCustomer SuccessAccount ManagementCRM
Requirements
- Bachelor’s degree
- 3+ years of experience in customer success, account management, or customer support in a high-growth technology environment
- Track record of managing a book of business with strong retention and customer satisfaction outcomes
- Comfort presenting to HR benefits leaders with clear, empathetic communication
- Proficiency with Salesforce or another CRM
- Strong organizational skills and a proactive, solutions-oriented mindset
- Enthusiasm for Carrot’s mission and ability to work in a collaborative, friendly, and dynamic team
Responsibilities
- Own the health, adoption, retention, and growth of a book of SMB accounts, serving as the primary point of contact for HR benefits leaders
- Conduct regular check-ins and business reviews to align on goals, track program performance, and course-correct proactively
- Monitor and act on success metrics including CSAT, utilization, and member engagement to identify risks and address churn drivers early
- Support the renewal cycle across your book, partnering with Customer Success leadership to drive on-time close and strong retention outcomes
- Identify and pursue expansion and upsell opportunities within your book, contributing to ACV growth
- Partner with internal teams, including Product, Implementation, Member Support, and Operations, to ensure customers realize full value from their Carrot partnership
- Maintain accurate account records and pipeline hygiene in Salesforce
- Execute established SMB playbooks with consistency and surface feedback that helps the team improve and scale
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